Wierzchowska, Kinga (University of Applied Sciences in Wałcz, Poland)
Performance measurement and high team performance building using the Prism Team Performance Diagnostic
Annals of Marketing Management and Economics, 2016, vol.2, nr 2, s. 73-88
The aim of this article is to present the use of PRISM Team Performance Diagnostic to diagnose the team performance of the employees of an IT company. The article presents the different stages of team performance diagnosis with results and identifies possible solutions to the problem of poor performance of the team and the precise actions which should be taken by the leader. The teams managed with traditional methods never obtain high performance. The implementation of enterprise performance management tools using the PRISM Team Performance Diagnostic allows an organisation to build a high-performance team and achieve better business results. In companies using this tool, the involvement of employees, the company’s revenues, customer satisfaction and the level of customer retention can be increased from 1 up to 20%.