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Autor	Vladimír Fuga, Elena Horska, Iveta Košovská, Kristína Mušinská, Ľudmila Nagyová
Tytuł	HEALTHY AND INNOVATIVE FOOD VERSUS SLOVAK CONSUMER
Title
Słowa kluczowe	healthy food, functional food, rational eating
Key words
Abstrakt	Consumers are becoming more conscious of the necessity of consuming nutritious food and opting for healthier, more functional food. We consider healthy food with functional benefits to be innovative food. The purpose of the research reported in the paper is to determine the variations in consumer perceptions of rational eating in the Slovak Republic. Even though 48.77% of respondents in the Slovak Republic eat everything and are not interested in rational eating, 43.50% follow it. The study aims to divide customers into groups (way of eating) and identify differences in rational eating perceptions based on gender, the location where they live, level of education, economic status, and net income
Abstract
Cytowanie	Fuga V., Horska E., Košovská I., Mušinská K., Nagyová Ľ.
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Pełny tekst	ESARE_2021_n5_s50.pdf

Autor	Vladimír Fuga, Elena Horska
Tytuł	DUAL FOOD QUALITY IN SLOVAKIA VERSUS EUROPEAN STATES: ARE CUSTOMERS CONCERNED?
Title
Słowa kluczowe	dual quality, product, customers preferences, food
Key words
Abstrakt	Recently, the topic of dual food quality has been intensively discussed in the media, as well as becoming an issue for European Union institutions. In the presented work, we answer the question of whether the topic of dual food quality is just as interesting for consumers as it is for the media and politicians. In March 2018, a questionnaire survey was conducted on the quality and availability of local foods. A total of 1 984 respondents answered, with 1 224 of them taking the opportunity to answer a general open question regarding the quality and choice of food. Almost 22% of respondents expressed satisfaction with the quality of local foods. Moreover, about 32% expressed a desire for a wider selection of goods with no complaint about quality. The wording of the answers expresses remarkably high confidence in local foods. Only 36 respondents mentioned foods of foreign origin. Opinions on foreign food were either positive, neutral, or negative. Consumer comments have shown that they do not perceive differences in food quality as an issue of interest. Furthermore, it is not possible to unequivocally say whether foreign products are perceived as of higher or lower quality. We recommend repeating a similar survey while the idea of dual quality is not instilled in the respondent during the survey. A similar survey can be conducted in other European countries as wel
Abstract
Cytowanie	Fuga V., Horska E.
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Pełny tekst	ESARE_2021_n5_s39.pdf

Autor	Marzena Lemanowicz
Tytuł	INDICATIONS OF CONSUMERS’ PROSUMER BEHAVIOUR ON THE FOOD MARKET
Title	Przejawy zachowań prosumpcyjnych konsumentów na rynku żywności
Słowa kluczowe	prosumption, prosumer behaviour, consumer trends, food market
Key words	prosumpcja, zachowania prosumpcyjne, trendy konsumenckie, rynek żywności.
Abstrakt	The objective of this article was to identify examples of prosumer behaviour in the food market, to examine the degree of customer involvement and to measure the attitudes (opinions) of respondents regarding customer engagement in creation/improvement of a product. The most popular activities undertaken by consumers in the field of prosumption were selected and consumer involvement in various types of marketing campaigns organized by producers was determined. The survey was conducted among 320 respondents. The conducted research indicates consumer activity in the field of prosumption; however, respondents mainly manifest behaviour that do not require them to be very active. Sharing opinions on purchased food products is one of the manifestations of prosumer behaviour and these actions are undertaken with great frequency and willingness. The study also identified consumer participation in creating new products and improving existing ones. Over half of the respondents (64.4%) declared that they participated in these activities, however their participation is rare or very rare. In addition, consumers express positive opinions about the organization of such activities by companies and most of them believe that there are too few such activities on the market.
Abstract	Celem artykułu było zidentyfikowanie przykładów zachowań prosumpcyjnych na rynku żywności, określenie stopnia zaangażowania konsumentów w te działania i pomiar postaw (opinii) respondentów dotyczących zaangażowania klienta w tworzenie/ulepszanie produktów. Na podstawie przeprowadzonych badań wyłoniono najbardziej popularne działania podejmowane przez konsumentów z zakresu prosumpcji, określono zaangażowanie konsumentów w różnego rodzaju akcje marketingowe organizowane przez producentów. Badanie ankietowe przeprowadzono w grupie 320 respondentów. Wyniki przeprowadzonych badań wskazują, że wyrażanie opinii na temat zakupionych produktów spożywczych jest jednym z przejawów zachowań prosumpcyjnych i działania te podejmowane są z dużą częstotliwością i chęcią. W badaniu zidentyfikowano również uczestnictwo konsumentów w kreowaniu nowych produktów i ulepszaniu już istniejących. Ponad połowa respondentów (64,4%, 206 osób) zadeklarowała, ze uczestniczy w tych działaniach, jednakże udział ten jest rzadki bądź bardzo rzadki. Przeprowadzone badania wskazują na aktywność konsumentów w zakresie prosumpcji, jednakże respondenci przejawiają głównie zachowania nie wymagające od nich dużej aktywności. Ponadto konsumenci wyrażają pozytywne opinie na temat organizowania tego typu działań przez firmy i większość z nich uważa, że na rynku jest ich za mało.
Cytowanie	Lemanowicz M. (2020) INDICATIONS OF CONSUMERS’ PROSUMER BEHAVIOUR ON THE FOOD MARKET.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 24(73): 81-91
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Pełny tekst	PEFIM_2020_n73_s81.pdf

Autor	Yuriy Hubeni, Oksana Krupa, Volodymyr Krupa, Nataliia Raiter
Tytuł	Globalization and Local Determinants of HORECA Customers Market Behavior in the Wholesale Food Market
Title	Globalization and Local Determinants of HORECA Customers Market Behavior in the Wholesale Food Market
Słowa kluczowe	globalization, HoReCa, wholesale trade, wholesale market of agricultural production, wholesale purchase, customers’ market behavior
Key words	globalization, HoReCa, wholesale trade, wholesale market of agricultural production, wholesale purchase, customers’ market behavior
Abstrakt	The article is devoted to the research of local determinants of HoReCa sphere subject economic behavior in the wholesale markets of agricultural production under hospitality sphere globalization in Ukraine. The authors generalized the key provisions of consumer market behavior theories and its formation factors in HoReCa sphere. The peculiarities of agricultural wholesale market functioning are defined and the competitive surrounding of wholesale food market in western region of Ukraine is characterized. Main principles of business organization in HoReCa sphere are studied; the impact of globalization and foreign economic activity vectors on this sphere internationalization is outlined. The results of research project made by the authors are given, which was aimed at examining motives and peculiarities of HoReCa customers market behavior when wholesale purchasing agricultural production for their own business. The research was conducted on the basis of “Shuvar” market of agricultural production Ltd. - the largest in Western Ukraine wholesale agricultural market. It consists of several specialized food halls, including HoReCa centre. The structure of HoReCa establishments, that are “Shuvar” wholesale market clients, is analyzed. The factors influencing their managers’ decisions, concerning purchase assortment, its frequency, the most convenient time of goods delivery, are investigated. The evaluation of significance degree of certain products purchase, including price, products homogeneity, their constant availability, exclusiveness, is received. HoReCa sphere subjects’ wishes were studied, concerning purchase information support in the wholesale market, for service quality improvement.
Abstract	The article is devoted to the research of local determinants of HoReCa sphere subject economic behavior in the wholesale markets of agricultural production under hospitality sphere globalization in Ukraine. The authors generalized the key provisions of consumer market behavior theories and its formation factors in HoReCa sphere. The peculiarities of agricultural wholesale market functioning are defined and the competitive surrounding of wholesale food market in western region of Ukraine is characterized. Main principles of business organization in HoReCa sphere are studied; the impact of globalization and foreign economic activity vectors on this sphere internationalization is outlined. The results of research project made by the authors are given, which was aimed at examining motives and peculiarities of HoReCa customers market behavior when wholesale purchasing agricultural production for their own business. The research was conducted on the basis of “Shuvar” market of agricultural production Ltd. - the largest in Western Ukraine wholesale agricultural market. It consists of several specialized food halls, including HoReCa centre. The structure of HoReCa establishments, that are “Shuvar” wholesale market clients, is analyzed. The factors influencing their managers’ decisions, concerning purchase assortment, its frequency, the most convenient time of goods delivery, are investigated. The evaluation of significance degree of certain products purchase, including price, products homogeneity, their constant availability, exclusiveness, is received. HoReCa sphere subjects’ wishes were studied, concerning purchase information support in the wholesale market, for service quality improvement.
Cytowanie	Hubeni Y., Krupa O., Krupa V., Raiter N. (2020) Globalization and Local Determinants of HORECA Customers Market Behavior in the Wholesale Food Market.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 20(35), z. 1: 25-39
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Pełny tekst	PRS_2020_T20(35)_n1_s25.pdf

Autor	Alla Chykurkova, Taras Hutsol, Oleg Kucher, Mariia Melnyk
Tytuł	Conceptual approaches to analysis and assessmentof efficiency of joint stock company functioning
Title
Słowa kluczowe	joint stock company, efficiency, corporation, corporate governance, financial andeconomic condition, dairy processing enterprise
Key words
Abstrakt	Effectiveness of a joint-stock company is realized through the skills and ability totake into account the wishes and needs of stakeholders and the organization in full. This workis based on the alignment of performance criteria with the organization’s strategy and capabilities.Management plays a key role in this process. It is they who must understand what theshareholders, customers, employees, lenders, and regulators want from the company, andthat each category requires organizations to meet their own needs. At the same time, the performancemeasurement and management system should be flexible enough to be transparentand able to keep track of processes occurring within the organization and stakeholder engagement.The activity of a joint-stock company includes general elements and special elementsthat arise from the specifics of the company’s operation. The peculiarities of the activity ofthe company are due also to industry trends, which are partially derived from specific elementsof management. In this regard, when identifying problems of functioning of joint-stockcompanies of the dairy industry, it is necessary to take into account the specific nature of theiractivity.
Abstract
Cytowanie	Chykurkova A., Hutsol T., Kucher O., Melnyk M.
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Pełny tekst	TIRR_2020_n14_s55.pdf

Autor	Barbara Kucharska, Mirosława Malinowska
Tytuł	Pokolenie Y na rynku żywności – perspektywa placówek gastronomicznych
Title	Generation Y on the Food Market – the Perspective of Catering Establishment
Słowa kluczowe	pokolenie Y, rynek żywności, placówka gastronomiczna
Key words	generation Y, food market, catering establishment
Abstrakt	Celem artykułu jest identyfikacja wybranych elementów zachowań pokolenia Y na rynku usług gastronomicznych oraz działań podejmowanych przez placówki gastronomiczne w kontekście tych zachowań. Realizacji celu posłużyły studia literaturowe, informacje pochodzące z czasopism branżowych oraz badania bezpośrednie przeprowadzone przez autorów artykułu. Identyfikacji wyróżników oferty placówek gastronomicznych wpisujących się w specyfikę pokolenia Y dokonano na podstawie analizie zawartości informacji zawartych na stronach internetowych placówek. Wyniki przeprowadzonych badań i analiz wskazują, że pokolenie Y to niezwykle ważny podmiot rynku usług gastronomicznych – duży liczebnie, ale również innowacyjny, aktywny, szybki, wymagający. Zachowania pokolenia Y wyznaczają współczesne trendy na rynku i wymuszają podejmowanie działań przez placówki gastronomiczne zgodne z tymi trendami - w zakresie oferty, jej różnorodności i dostępności, a także wirtualizacji elementów obsługi klienta.
Abstract	The aim of the article is to identify selected elements of behaviors of generation Y on the market of catering services and activities undertaken by catering establishments in the context of these behaviors. The purpose of the article was accomplished by literature studies, information from branche magazines, and direct research carried out by the authors of the article. Identification of the distinguishing features of gastronomic establishments suitable to the specificity of generation Y was based on the analysis of the content of information contained on the websites of these establishments. The results of research and analysis indicate that Generation Y is an extremely important entity on the food service market - it is not only large in number, but also innovative, active, fast and demanding. Behaviors of generation Y determine modern market trends and force gastronomic establishments in accordance with these trends - in terms of the offer, its diversity and availability, as well as the virtualization of customer service elements.
Cytowanie	Kucharska B., Malinowska M. (2020) Pokolenie Y na rynku żywności – perspektywa placówek gastronomicznych.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 20(35), z. 1: 40-51
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Pełny tekst	PRS_2020_T20(35)_n1_s40.pdf

Autor	Wojciech Lichota
Tytuł	Zastosowanie modeli logitowych do zdiagnozowania zagrożenia bankructwem przedsiębiorstw
Title	THE USE OF LOGISTIC MODELS TO DIAGNOSE THE RISK OF BANKRUPTCY IN ENTERPRISES
Słowa kluczowe	kondycja finansowa, modele wczesnego ostrzegania, analiza finansowa
Key words	logistic models, bankruptcy, risk assessment, regression analysis
Abstrakt	W artykule zostały zaprezentowane wybrane modele regresji logistycznej, które służą do analizy przedsiębiorstw w zakresie zagrożenia bankructwem jak i zmiany w sytuacji finansowej. Jak wynika z literatury z zakresu finansów do oceny kondycji finansowej przedsiębiorstwa należy zastosować odpowiednie metody. Błędna ocena może przynieść przykre konsekwencje dla przedsiębiorstwa, w postaci podjęcia nietrafionych decyzji przez zarządzających, odmowy udzielenia kredytu bankowego lub niepodjęcia współpracy przez dostawców i odbiorców. Celem artykułu była weryfikacja skuteczności predykcji 12 modeli regresji logistycznej, które pozwalają na dokonanie oceny zagrożenia bankructwem przedsiębiorstwa a także zajęcia stanowiska odnośnie przyszłej kondycji finansowej. Próba badawcza wynosiła 40 przedsiębiorstw, w tym 8 przedsiębiorstw, dla których został złożony wniosek o upadłość. Jak wynika z przeprowadzonych badań, poszczególne modele odznaczają się różną sprawnością ogólną, która wyniosła od 54% do 98%. Ponadto wykazano, że wraz ze wzrostem wskaźników analizy finansowej użytych w konstrukcji funkcji nie zwiększa się sprawność poszczególnych modeli. Autor podsumowuje, że w celu uniknięcia ryzyka przeprowadzenia niewiarygodnej oceny kondycji finansowej przedsiębiorstwa, należy zastosować co najmniej kilka modeli logitowych.
Abstract	The article presents selected logistic regression models that are used to analyze enterprises in terms of their risk of bankruptcy and changes in their financial situation. As it appears from the literature on finance, it is necessary to apply appropriate methods to assess the financial condition of an enterprise. Incorrect assessment may cause unpleasant consequences for the company, in the form of taking wrong decisions by managers, refusal to be granted a bank loan or failure to undertake cooperation with suppliers and customers. The aim of the article was to verify the effectiveness of the prediction of 12 logistic regression models, that allow for the assessment of an enterprise’s bankruptcy risk and its future financial condition. The research sample was 40 companies, including 8 enterprises for which a bankruptcy petition had been filed. As results from the conducted research, individual models have different general efficiency, which ranged from 54% to 98%. In addition, it was seen that the efficiency of particular models does not increase with an increase of the financial analysis indicators used in the construction of the function. The author concludes that in order to avoid the risk of making an unreliable assessment of the financial condition of a company, at least 10 logistic models should be used.
Cytowanie	Lichota W. (2020) Zastosowanie modeli logitowych do zdiagnozowania zagrożenia bankructwem przedsiębiorstw.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 24(73): 92-103
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Pełny tekst	PEFIM_2020_n73_s92.pdf

Autor	Mirosław Sołtysiak
Tytuł	Seniorzy na rynku usług bankowych w Polsce
Title	SENIORS ON THE MARKET OF BANKING SERVICES IN POLAND
Słowa kluczowe	usługi bankowe, ubankowienie, pokolenie 65+
Key words	banking services, banking, generation 65+
Abstrakt	Cel – Określenie preferencji przedstawicieli Polaków zaliczanych do grupy wiekowej 65+ w korzystaniu z podstawowych rodzajów produktów na rynku bankowym.  Metoda badań – Badania ankietowe przeprowadzone na grupie 569 respondentów zaliczanych do generacji 65+; wykonane przy pomocy kwestionariusza ankietowego w okresie od marca do maja 2018 r. Poprzedzone badaniem pilotażowym zrealizowanym w styczniu 2018 r. Wynik – Określono zachowania Polaków zaliczanych do generacji 65+ na rynku usług bankowych. Oszacowano poziom zainteresowania produktami bankowymi i poziom aktywności w korzystania tych produktów oraz ustalono preferowane sposoby realizacji usług bankowych. Dokonano analiza portfela produktów bankowych tego segmentu klientów. Oryginalność/Wartość – Wyniki badań stanowią poszerzenie stanu wiedzy na temat zachowań klientów zaliczanych do generacji 65+ na polskim rynku usług bankowych.
Abstract	Objective - To determine the preferences of Polish representatives included in the group of those aged 65+ in using the basic types of products on the banking market. Test method - Survey conducted on a group of 569 respondents belonging to the generation of those aged 65+; made with the use of a questionnaire from March to May 2018. Preceded by a pilot study carried out in January 2018. Result - The behavior of Poles belonging to the generation of those aged 65+ on the banking services market was defined. The level of interest in banking products and the level of activity in using these products was estimated, as well as the preferred ways to implement banking services. An analysis of the banking products portfolio of this customer segment was made. Originality / Value - The results of the research are an extension of the state of knowledge about the behavior of clients belonging to those aged 65+ on the Polish banking services market.
Cytowanie	Sołtysiak M. (2020) Seniorzy na rynku usług bankowych w Polsce.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 24(73): 214-231
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Pełny tekst	PEFIM_2020_n73_s214.pdf

Autor	Ewa Jaska, Agnieszka Werenowska
Tytuł	USING CHATBOTS IN MARKETING COMMUNICATION
Title
Słowa kluczowe	marketing, chatbot, communication
Key words
Abstrakt	The e-commerce industry is constantly growing and becoming a strong competition for stationary outlets.More and more e-stores are deciding to use new communication solutions. Many of them use so-called bots.The article presents the possibilities of using virtual assistants, the analysis of the literature on the subject andthe results of conducted surveys on the use and familiarity of chatbots among recipients and managers.In the application of virtual assistants, managers see a chance to increase the possibility of effective communicationwith simultaneous reduction of the costs of carrying out this process. The benefits of this solutionsupport the intensive and versatile use of it. At the same time, customers opt for direct contact with a consultant.That is why the perfect combination is to have both a chatbot and a real consultant.
Abstract
Cytowanie	Jaska E., Werenowska A.
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Pełny tekst	ESARE_2019_n3_s153.pdf

Autor	Agnieszka Werenowska
Tytuł	Social media marketing (SMM) jako narzędzie komunikacji przedsiębiorstwaz grupami otoczenia
Title	Social media marketing (SMM) as a tool for communiacation between an enterprise and environmental groups
Słowa kluczowe	social media, komunikacja, przedsiębiorstwo, grupy otoczenia
Key words	social media, communication, eterprise, environment groups
Abstrakt	Media społecznościowe są miejscem, które pozwala na realizację potrzeb biznesowych. Przedsiębiorstwa nieustannie poszukują nowych rozwiązań mających na celu poprawę komunikacji z klientami. W artykule przedstawiono możliwości wykorzystania social media w celach komunikacyjnych przedsiębiorstwa z użytkownikami. Szczególną uwagę zwrócono na portal Facebook jako popularny instrument komunikacji.
Abstract	Social media are a place that allows you to meet your business needs. Companies are constantly looking for new solutions to improve their communikcation with customers. That article presents the possibilities of using social media for communication between the company and its users. Special attention was paid to Facebook as a popular communication tool.
Cytowanie	Werenowska A.
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Pełny tekst	TIRR_2019_n12_s95.pdf

Autor	Barbara Kiełbasa, Daniela Popa, Aliona Sargo, Mariusz Trojak
Tytuł	New Approaches to Developing the Integral Indicator Methodology for Estimating the Financial Efficiency of Agricultural Entities in Poland, the Republic of Moldova, and EU Countries
Title	New Approaches to Developing the Integral Indicator Methodology for Estimating the Financial Efficiency of Agricultural Entities in Poland, the Republic of Moldova, and EU Countries
Słowa kluczowe	agro-sector, European Union, correlation and regression, financial efficiency, food product, financial economy, productivity & profitability, resource efficiency
Key words	agro-sector, European Union, correlation and regression, financial efficiency, food product, financial economy, productivity & profitability, resource efficiency
Abstrakt	Economic literature pays a great deal of attention to economic and financial efficiency, expressed in terms of competition, concentration, productivity and profitability. This paper provides an all-embracing framework for the various existing theories in this area and illustrates these theories with practical applications. Currently, changing the size of the production potential in agricultural units in the Republic of Moldova depends to a great extent on the influence of different trends in the modification of production resources: the reduction of labor resources and agricultural land, quantitative and qualitative changes in fixed assets, and in current assets, etc.The notion of resource potential means the totality of the volume of all resources (natural, labor, material, intellectual, information, etc.) on specific enterprises, territories, branches, regions. Evaluating a broad field of research, the paper describes profit maximizing food products and demonstrates how several widely-used products can be fit into this framework. The authors also present an overview of the current major trends in the food sector and relate them to the assumptions for food products, thereby displaying their relevance and timeliness. The results include a set of recommendations for future research on this topic.The design, methodology and approach of this research is to explain why efficiency can help obtain a profit surplus, and to measure this efficiency. For quality of methodology we apply a range of statistical methods, as well as the strategic capability of organisations – made up of resources and competences. One way to approach the stategic capability of an organisation is to consider its strengths and weaknesses (for example, where it has a competitive advantage, profit, efficiency or disadvantage). Based on our research and results, we sought to understand the concepts of financial effciency and to apply these concepts to practical situations. At the start of each analysis entrepreneurship plays an important role. Most organisations have to innovate constantly to obtain profit and efficiency for food products. They need to be first into a market, or simply a follower of customers in developing new products and services. Original studies in Moldova and Poland regarding farm concentration in terms of Gini Coefficient, Gini Index and Concentration Index of the utilized agricultural area. Original calculus formula to determine the Concentration Index of the UAA for the top 10% largest farms in Moldova and UK.
Abstract	Economic literature pays a great deal of attention to economic and financial efficiency, expressed in terms of competition, concentration, productivity and profitability. This paper provides an all-embracing framework for the various existing theories in this area and illustrates these theories with practical applications. Currently, changing the size of the production potential in agricultural units in the Republic of Moldova depends to a great extent on the influence of different trends in the modification of production resources: the reduction of labor resources and agricultural land, quantitative and qualitative changes in fixed assets, and in current assets, etc.The notion of resource potential means the totality of the volume of all resources (natural, labor, material, intellectual, information, etc.) on specific enterprises, territories, branches, regions. Evaluating a broad field of research, the paper describes profit maximizing food products and demonstrates how several widely-used products can be fit into this framework. The authors also present an overview of the current major trends in the food sector and relate them to the assumptions for food products, thereby displaying their relevance and timeliness. The results include a set of recommendations for future research on this topic.The design, methodology and approach of this research is to explain why efficiency can help obtain a profit surplus, and to measure this efficiency. For quality of methodology we apply a range of statistical methods, as well as the strategic capability of organisations – made up of resources and competences. One way to approach the stategic capability of an organisation is to consider its strengths and weaknesses (for example, where it has a competitive advantage, profit, efficiency or disadvantage). Based on our research and results, we sought to understand the concepts of financial effciency and to apply these concepts to practical situations. At the start of each analysis entrepreneurship plays an important role. Most organisations have to innovate constantly to obtain profit and efficiency for food products. They need to be first into a market, or simply a follower of customers in developing new products and services. Original studies in Moldova and Poland regarding farm concentration in terms of Gini Coefficient, Gini Index and Concentration Index of the utilized agricultural area. Original calculus formula to determine the Concentration Index of the UAA for the top 10% largest farms in Moldova and UK.
Cytowanie	Kiełbasa B., Popa D., Sargo A., Trojak M. (2019) New Approaches to Developing the Integral Indicator Methodology for Estimating the Financial Efficiency of Agricultural Entities in Poland, the Republic of Moldova, and EU Countries.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 19(34), z. 4: 103-112
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Pełny tekst	PRS_2019_T19(34)_n4_s103.pdf

Autor	Bożena Grabowska, Monika Radzymińska
Tytuł	Ocena postaw prozdrowotnych konsumentów nabywających żywność w sklepach specjalistycznych
Title	Evaluation Consumers Health Attitudes Purchasing Food in Specialist Shops
Słowa kluczowe	sklepy specjalistyczne, postawy prozdrowotne, konsument, żywność wysokiej jakości, cechy socjodemograficzne
Key words	specialist shops, health attitudes, consumer, high quality food, socio-demographic characteristics
Abstrakt	Celem pracy była ocena postaw prozdrowotnych konsumentów nabywających żywność w sklepach specjalistycznych. Określono rodzaj i częstotliwość zakupu żywności oraz dokonano klasyfikacji respondentów ze względu na prezentowane postawy prozdrowotne. Badania zrealizowano metodą pomiaru sondażowego, techniką bezpośrednią. Ogółem przeprowadzono 190 wywiadów. Wyniki badań wskazują, iż dla klientów sklepów specjalistycznych zdrowotność spożywanej żywności ma duże znaczenie. Zwracają uwagę na jej skład kupując produkty naturalne z jak najmniejszą ilością konserwantów, jak najmniej przetworzone. Konsumenci ci są skłonni zapłacić więcej za produkty gwarantowanej jakości. Wyodrębniono trzy skupienia zróżnicowane pod względem postaw prozdrowotnych reprezentujące odpowiednio: 22, 18 i 60% badanej populacji. Skupienie 1 reprezentowane było w większości przez mężczyzn nie dbających o ilość zjadanych kalorii oraz nie zgłębiających wiedzy na temat zdrowego odżywiania, z kolei zwracających uwagę na jakość kupowanej żywności, gotowych zapłacić więcej za produkty gwarantowanej jakości. Natomiast skupienie 2 skupiało głównie mężczyzn o umiarkowanych postawach prozdrowotnych, niezainteresowanych tematyką zdrowego odżywiania. Najliczniej reprezentowane skupienie 3 w przewadze stanowiły kobiety cechujące się silnymi postawami prozdrowotnymi, dbające o ilość spożywanych kalorii, poszukujące i zgłębiające informacje dotyczące zdrowego odżywiania.
Abstract	The aim of the paper was to assess pro-health attitudes of consumers purchasing food in specialist stores. The type and frequency of food purchase was determined and respondents were classified due to pro-health attitude. The research was conducted using personal interview. A total of 190 interviews were gathered. The results showed that for customers of specialist stores, healthiness of consumed food is significant. They pay attention to its ingredients buying natural products with low content of preservatives, less processed. These consumers are willing to pay more for guaranteed quality products. Three clusters of pro-health attitudes representing: 22, 18 and 60% of surveyed population were distinguished. Cluster 1 was represented mostly by men who do not care about the amount of calories consumed and do not interested in knowledge about healthy eating. This group pay attention on purchased food quality, and they are able to pay more for guaranteed quality products. Whereas cluster 2 focused mainly men with moderate pro-health attitudes, not interested in expanding nutrition knowledge. The most-represented cluster of 3 was predominantly women with strong pro-health attitudes, counting consumed calories, seeking and exploring healthy eating knowledge.
Cytowanie	Grabowska B., Radzymińska M. (2019) Ocena postaw prozdrowotnych konsumentów nabywających żywność w sklepach specjalistycznych .Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 19(34), z. 1: 192-203
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Pełny tekst	PRS_2019_T19(34)_n1_s192.pdf

Autor	Tatiana Bludova, Oleksiy Kudenko, Volodymyr Tokar, Natalia Wasilewska
Tytuł	EVALUATION OF TARGET MARKET SEGMENTS FOR ENTERPRISES
Title
Słowa kluczowe	market segmentation, psychographic factors, relevant factors, questionnaires, respondents.
Key words
Abstrakt	The purpose of the article is to substantiate the emergence of new – and the development of existing – factors and segmentation criteria for meeting consumer needs and increasing the efficiency of marketing activities for Ukrainian enterprises under modern market conditions. The object of the research is to analyze the process of development and any increases in the effectiveness of marketing segmentation. The subject of research is the theoretical, methodical and practical provisions of the formation of targeted marketing segmentation for the markets of Ukrainian enterprises. The goal of the research is to evaluate the direction and type of market segmentation that determines future target segments for enterprises and their share of existing markets. We present the characteristics of enterprises that work on market relations for the production and sale of computer devices that provide network connections. Our method was to estimate the direction and type of market segmentation in order to determine the prospective segments for such enterprises and their share of the existing market. In order to evaluate the attractiveness of target segments for Ukrainian enterprises, a survey was conducted to validate customer reactions. The analyzed variables included: the length of time a person uses his/her computer device; the reasons for possible changes and important settings when choosing a computer device; the timeframe for buying a computer device. The results of the questionnaire are separated by gender, social and geographic factors, as well as by family composition and age of respondents, taking into account the stages of their life cycle, as well as their educational level and professions – for three enterprises. Particular attention was paid to the psychographic factors of occupation and social class. The questionnaire also contained a self-assessment section on the psychological qualities of the consumer and on their psychography, which we analyzed. The hypotheses presented by individual factors and the consumer segment, separated by the results of the survey, and the analysis of the respondents' answers, are presented. Confirmation of the hypotheses and isolation of the consumer segment are given.
Abstract
Cytowanie	Bludova T., Kudenko O., Tokar V., Wasilewska N. (2019) EVALUATION OF TARGET MARKET SEGMENTS FOR ENTERPRISES.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 22(71): 223-237
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Pełny tekst	PEFIM_2019_n71_s223.pdf

Autor	Eugeniusz Michalski
Tytuł	STRATEGIES FOR INTERNATIONAL ENTERPRISE COMPETITION
Title
Słowa kluczowe	business, environment, reputation, market, barriers
Key words	biznes, środowisko, renoma, rynek, bariery
Abstrakt	The main aim of this paper is analyzed the role, importance and methodology for creating the strategies for international competition, as well as the ways of implementing and evaluating the selected strategies. This is done by applying exploratory, descriptive and casual methods to outperform competitors and determine the scope of an enterprise’s engagement in international business. The article examines forces and steps of planning, implementing and evaluating a business strategy. Enterprises must recognize and compare the factors that compose foreign environments, especially the state and local governmental politics, legal regulations, economic and financial forces, cultural differences, business ethics, technological development, infrastructure, natural resources protections, sociological and demographic issues. Three competitive strategies have been distinguished: cost leadership, differentiation and focus. Virtues of M. Porter’s five forces model: threat of new entry, competitive rivalry, supplier power, buyer power and threat of substitutes have been considered. The selection of the target markets and recognizing customers preferences belong to the most important tasks of strategic planning. An enterprise can select three levels of international involvement: passive participation, active involvement and taking the international position. Foreign countries impose barriers on international trade, but international agreements facilitate healthy competition.
Abstract	Głównym celem artykułu jest analiza roli, znaczenia i metodologii opracowywania koncepcji strategii międzynarodowego biznesu oraz sposobów wdrażania i oceny wybranych strategii. Realizacja tego zadania została przeprowadzona przez zastosowanie badań odkrywczych, rozstrzygających i przyczynowych. Przedstawiono, metody pokonania konkurentów i skale zaangażowania przedsiębiorstwa w prowadzenie międzynarodowego biznesu. Artykuł rozpatruje czynniki determinujące międzynarodową przewagę konkurencyjną i etapy jej planowania, wdrażania i oceny. Przedsiębiorstwa musza poznać i porównywać czynniki determinujące obce środowisko, a w szczególności krajowa politykę regulacje prawne, czynniki ekonomiczne i finansowe, różnice kulturowe, etykę prowadzenia biznesu, postęp technologiczny, infrastrukturę, ochronę naturalnego środowiska oraz kwestie społeczne i demograficzne. Wyniki analizy pozwoliły na wyróżnienie najbardziej cenionych przedsiębiorstw na świecie. Trzy strategie konkurowania zostały omówione: lidera niskich kosztów, dywersyfikacji i koncentracji. Wyróżniono walory pięciu czynników konkurencji M. Portera: nasilenia istniejącej konkurencji, zagrożenia ze strony nowych konkurentów, negocjacyjnej siły dostawców, negocjacyjnej siły nabywców i zagrożenia pojawienia się nowych substytutów. Wybór rynków docelowych i rozpoznanie preferencji konsumentów stanowi ważny element planowania strategicznego. Przedsiębiorstwo może dokonać wyboru trzy poziomy międzynarodowego zaangażowania: udział bierny, aktywne zaangażowanie i ustalenie pozycji międzynarodowej. Obcy kraj może nakładać bariery na handel międzynarodowy, lecz międzynarodowe porozumienia ułatwiają wolną konkurencje.
Cytowanie	Michalski E. (2019) STRATEGIES FOR INTERNATIONAL ENTERPRISE COMPETITION .Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 21(70): 160-171
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Pełny tekst	PEFIM_2019_n70_s160.pdf

Autor	Raisa Kozhukhіvska, Vitalii Rybchak, Оlena Sakovska
Tytuł	Using of modern information and communication technologiesin the tourism
Title
Słowa kluczowe	tourism, consumer, Internet, information technologies, Internet service
Key words
Abstrakt	The importance of modern information and communication technologies in the economic and social life has steadily increased. The Internet creates new opportunities to provide services and meet needs. Tourism enterprises are interested in making a big profit from their sales and want the customers to give their preferences to them. The article deals with the peculiarities of Internet use by the tourism services consumers. Determined that the compared to traditional advertising technologies, Internet makes it possible to provide a dialogue with the consumer, to establish feedback and, in terms of investment, it is much cheape. The data representing the social characteristics of the sphere of Ukrainian Internet consumers are generalized. The main reasons and motives for making online purchases by tourism services consumers are indicated. The barriers that hinder the further development of Internet commerce and the promotion of online tourism services have been identified. Quantitative and qualitative research on the use of tourism Internet services in Ukraine has been carried out.
Abstract
Cytowanie	Kozhukhіvska R., Rybchak V., Sakovska О.
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Pełny tekst	TIRR_2019_n11_s97.pdf

Autor	Karolina Anielak
Tytuł	Fintech as a Source of Financial Innovations on the Polish Financial Services Market
Title	Fintech as a Source of Financial Innovations on the Polish Financial Services Market
Słowa kluczowe	Fintech, financial innovations, banks
Key words	Fintech, financial innovations, banks
Abstrakt	The paper presents the definition of innovation, advancement and development of the Fintech sector on the global scale, with particular emphasis put on Poland. Fintechs, i.e. IT companies that provide increasingly more modern solutions for customers active on the financial markets are not fully described in the literature on the subject. The aim of the paper was to present a comprehensive definition of Fintech, show the scale of this type of ventures around the world and in Poland, and analyze the forms and potential of the cooperation of Fintech companies with financial services entities, in particular with the banks. The article uses a critical analysis of the literature of mainly English-language studies from the last 5 years, indicating the state of financial innovations and their importance on the global scale. The author analyzed statistical data from PWC Global Fintech Report, CitiGPS reports, Capgemini reports and KPMG, which enabled her to present the value of global investments in Fintech. The performed cause and effect analysis indicates that investments in the Fintech sector are becoming more and more popular, that this market will be growing due to cooperation, among others, with the banks which want to meet the requirements of their customers using more advanced technologies.
Abstract	The paper presents the definition of innovation, advancement and development of the Fintech sector on the global scale, with particular emphasis put on Poland. Fintechs, i.e. IT companies that provide increasingly more modern solutions for customers active on the financial markets are not fully described in the literature on the subject. The aim of the paper was to present a comprehensive definition of Fintech, show the scale of this type of ventures around the world and in Poland, and analyze the forms and potential of the cooperation of Fintech companies with financial services entities, in particular with the banks. The article uses a critical analysis of the literature of mainly English-language studies from the last 5 years, indicating the state of financial innovations and their importance on the global scale. The author analyzed statistical data from PWC Global Fintech Report, CitiGPS reports, Capgemini reports and KPMG, which enabled her to present the value of global investments in Fintech. The performed cause and effect analysis indicates that investments in the Fintech sector are becoming more and more popular, that this market will be growing due to cooperation, among others, with the banks which want to meet the requirements of their customers using more advanced technologies.
Cytowanie	Anielak K. (2019) Fintech as a Source of Financial Innovations on the Polish Financial Services Market.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 19(34), z. 1: 162-171
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Pełny tekst	PRS_2019_T19(34)_n1_s162.pdf

Autor	Izabella Bakos, Anikó Khademi-Vidra
Tytuł	Alternative Local Food Shopping Communities in Hungary
Title	Alternative Local Food Shopping Communities in Hungary
Słowa kluczowe	local food, consumer communities, food consumer behaviour, questionnaire study, cluster analysis
Key words	local food, consumer communities, food consumer behaviour, questionnaire study, cluster analysis
Abstrakt	As a result of concerns about the long-term sustainability of globalized retail trade and the stronger presence of health conscious consumer behaviour, governments and groups of conscious consumers worldwide are increasingly focusing on the promotion and development of local food systems and small-scale retail chains and the production of quality local food products to promote the market. In our paper, we would like to give an overview of community-led alternative types of local food systems, with particular attention to shopping community-type consumer and consumer communities. We also describe the main results of our primary research in the population and the shopping community. During the questionnaire we revealed general consumer behaviour and the demand and attitude of local food, the popularity of the customer communities in the settlement of the respondents. In the survey conducted among members of the consumer community, we looked at the analytical areas designated as a target in the population questionnaire for the purpose of comparability and our aim was to explore the sociometrics and lifestyles of communities as well as their community experiences and possible developments. Our hypothesis is that there is a close correlation between the respondents with higher education and income and the preferences of local food. Furthermore, it is assumed that there is a significant difference between the food consumption behaviors of the two samples examined.
Abstract	As a result of concerns about the long-term sustainability of globalized retail trade and the stronger presence of health conscious consumer behaviour, governments and groups of conscious consumers worldwide are increasingly focusing on the promotion and development of local food systems and small-scale retail chains and the production of quality local food products to promote the market. In our paper, we would like to give an overview of community-led alternative types of local food systems, with particular attention to shopping community-type consumer and consumer communities. We also describe the main results of our primary research in the population and the shopping community. During the questionnaire we revealed general consumer behaviour and the demand and attitude of local food, the popularity of the customer communities in the settlement of the respondents. In the survey conducted among members of the consumer community, we looked at the analytical areas designated as a target in the population questionnaire for the purpose of comparability and our aim was to explore the sociometrics and lifestyles of communities as well as their community experiences and possible developments. Our hypothesis is that there is a close correlation between the respondents with higher education and income and the preferences of local food. Furthermore, it is assumed that there is a significant difference between the food consumption behaviors of the two samples examined.
Cytowanie	Bakos I., Khademi-Vidra A. (2019) Alternative Local Food Shopping Communities in Hungary.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 19(34), z. 2: 7-21
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Pełny tekst	PRS_2019_T19(34)_n2_s7.pdf

Autor	Grzegorz Biesok, Jolanta Wyród-Wróbel
Tytuł	PROACTIVE PURCHASE BEHAVIOUR AND THEIR RELATIONS IN SIMPLE SATISFACTION MODEL
Title	Proaktywne zachowania zakupowe i ich relacje w prostym modelu satysfakcji
Słowa kluczowe	consumer research, proactive consumer behaviour, satisfaction model, structural equation modelling (SEM)
Key words	badania konsumenckie, proaktywne zachowania zakupowe, model satysfakcji, modelowanie równań strukturalnych (SEM)
Abstrakt	The purpose of the paper was to verify how proactive shopping behaviours, as declared by the respondents, affect the relationship between expectations, perceived quality and customer satisfaction within a simple satisfaction model. The subject of research was supermarket customers. The authors of the article assumed ten proactive shopping behaviours and then built and verified a satisfaction model in the groups of respondents declaring, or not declaring, the given behaviour. The main conclusions resulting from the analysis is that satisfaction with purchases is more determined by the perceived quality in the case of customers who declare frequent purchases of products that improve the standard of living, consistency in purchasing perceived products and rapidity of purchasing decisions.
Abstract	Celem przeprowadzonych badań była chęć weryfikacji czy i w jakim stopniu deklarowane przez respondentów proaktywne zachowania zakupowe wpływają na relacje między oczekiwaniami, postrzeganą jakością a satysfakcją klientów w prostym modelu satysfakcji. Podmiotem badań byli klienci supermarketów. Autorzy artykułu przyjęli dziesięć zachowań, w których może demonstrować się proaktywna postawa zakupowa. Następnie ustalono modele satysfakcji w grupach respondentów deklarujących lub niedeklarujących dane zachowanie. Głównymi wnioskami wynikającym z analiz jest to, że satysfakcja z zakupów w większym stopniu zdeterminowana jest przez postrzeganą jakość w przypadku klientów deklarujących częste kupowanie produktów, które poprawiają poziom życia, konsekwencję w nabywaniu upatrzonych produktów oraz szybkość (niezwłoczność) podejmowanych decyzji zakupowych.
Cytowanie	Biesok G., Wyród-Wróbel J. (2019) PROACTIVE PURCHASE BEHAVIOUR AND THEIR RELATIONS IN SIMPLE SATISFACTION MODEL.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 22(71): 28-37
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Autor	Iwona Lupa-Wójcik
Tytuł	STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE
Title
Słowa kluczowe	chatbots, customer service, social media, marketing automation, helpline, Messenger
Key words
Abstrakt	The article addresses an important and current problem related to the use of chatbots in customer service, according to students. The aim of the research was to recognize the attitude of respondents to chatbots in the context of customer service and to determine the development prospects for their use in this area. The research examined the recognizability of chatbots among respondents, the frequency of contact between respondents and chatbots, as well as the impression (feeling) of respondents using chatbots. As a research method, student survey was used. Research has shown that chatbots are still a new tool for respondents, however they have great potential in customer service, as they are user-friendly and are very useful in the area of customer service. Research has shown that the role of chatbots in this area should increase. This can have a good effect on the image of the brand / company.
Abstract
Cytowanie	Lupa-Wójcik I. (2019) STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 22(71): 120-131
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Pełny tekst	PEFIM_2019_n71_s120.pdf

Autor	Marcin Idzik
Tytuł	RATING OF THE CUSTOMER SERVICE QUALITY AT COOPERATIVE BANKS IN MYSTERY SHOPPER STUDY
Title
Słowa kluczowe	satisfaction, sales, trust
Key words
Abstrakt	The objective of this paper is to evaluate the customer service quality at the cooperative banks in Poland and to test the extent of the customer oriented approach of selling banking services based on the relational model. The customer service level at the cooperative banks was evaluated as low in comparison with the results achieved by the commercial banks. The principles of the relational model and the customer-oriented sales model were fulfilled in 36%. The analysis of the needs, using the feedback about the customer, the customer commitment and the effective sales were the least implemented. The highest level of implementation concerned the principles of comfortable customer service, the greeting and presentation of the offer. The selling efficiency is highly correlated with upholding the principles of a customer-oriented sales model. The study used the Mystery Shopper method.
Abstract
Cytowanie	Idzik M.
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Pełny tekst	ESARE_2018_n1_s351.pdf