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Autor	Joanna Domańska, Aldona Zawojska
Tytuł	Ocena działalności oraz pracowników Agencji Restrukturyzacji i Modernizacji Rolnictwa. Studium przypadku wybranego biura powiatowego
Title	Assessing Activities and Employees of the Agency for Restructuring and Modernization of Agriculture: A Case Study of Selected Local Offi ce
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Abstract	This paper summarizes perceptions of the performance of the Agency for Restructuring and Modernization of Agriculture in delivering services to farmers being its key customer group. The research utilized the case study method involving document reviews, observation, survey and interviews. Data were collected using questionnaires completed by 20 farmers living in village of Lichty of Czemierniki commune, who have been service users of the agency’s district office in Radzyń Podlaski. The survey was conducted during February and March of 2008. Key objective that guided this research was to assess the opinions of the farmers regarding the importance and performance of received services as well as satisfaction with the agency’s staff. The sample farmers reported quite high levels of satisfaction with the agency’s overall performance (service delivery and human resources functional skills). The average satisfaction score weighted by the importance assigned to each performance attribute was 3.8 points. The analysis revealed also that the staff of the office (including its courtesy, friendliness, knowledge ability, professionalism) on average was assessed at 4 on a 5-points scale with 1 being the lowest score
Cytowanie	Domańska J., Zawojska A. (2008) Ocena działalności oraz pracowników Agencji Restrukturyzacji i Modernizacji Rolnictwa. Studium przypadku wybranego biura powiatowego.Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, nr 72: 75-89
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Pełny tekst	EIOGZ_2008_n72_s75.pdf

Autor	Barbara Wyrzykowska
Tytuł	Zarządzanie jakością w instytucjach publicznych
Title	Management of quality in the public institutions
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Abstract	In the paper some systems and methods for quality management in the public sector were presented. There are three key elements in the process of public services providing: service standard, the way of services providing adjusted to the organization and social demand and improvement the way of providing services resultant from the analysis of received results and the level of satisfaction of citizens – clients of administration. Units and institutions of public sector ought to use proper methods and techniques of management to achieve the quality of services desired by clients
Cytowanie	Wyrzykowska B. (2006) Zarządzanie jakością w instytucjach publicznych.Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, nr 61: 75-89
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Pełny tekst	EIOGZ_2006_n61_s75.pdf

Autor	Marcin Idzik
Tytuł	Społeczne uwarunkowania rozwoju bankowości detalicznej w Polsce
Title	Social Conditions of the Retail Banking Development in Poland
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Abstract	The paper presents the scale of retail bank usage in Poland as well as factors determining the development of retail banking usage and reasons for non using banking services. The knowledge about financial institutions, sources of fears and opinions about the satisfaction from services offered by banks to individuals were also assessed. The necessity of financial exclusion reduction and taking into consideration poor people were also pointed.
Cytowanie	Idzik M. (2004) Społeczne uwarunkowania rozwoju bankowości detalicznej w Polsce.Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, nr 53: 43-56
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Pełny tekst	EIOGZ_2004_n53_s43.pdf