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Autor	Justyna Chmiel, Ryszard Kata
Tytuł	Rozwój sektora bankowego w krajach Europy Środkowo-Wschodniej
Title	THE DEVELOPMENT OF THE BANKING SECTOR IN THE COUNTRIES OF CENTRAL AND EASTERN EUROPE
Słowa kluczowe	sektor bankowy, kraje Europy Środkowo-Wschodniej
Key words	banking sector, Central and Eastern European countries
Abstrakt	Głównym celem artykułu było określenie poziomu rozwoju sektora bankowego krajów Europy Środkowo-Wschodniej (ESW) i porównanie go do poziomu przeciętnego dla całej Unii Europejskiej oraz strefy euro. Analizie poddano zmienne dotyczące wielkości sektora, dostępności usług bankowych, a także efektywności ekonomicznej i stabilności sektora. Obliczony na ich podstawie syntetyczny wskaźnik rozwoju sektora bankowego wykazał, że zmniejsza się zróżnicowanie w rozwoju sektora bankowego pomiędzy krajami ESW. W latach 2008-2016 większości krajów regionu zmniejszyła także dystans w rozwoju sektora w stosunku do średniej w Unii Europejskiej.
Abstract	The main purpose of the article was to determine the level of development of the banking sector in the countries of Central and Eastern Europe (CEE) and compare it to the average level of the European Union and the euro area. The analysis covered variables concerning the size of the sector, availability of banking services, as well as economic efficiency and stability of the sector. The synthetic development index of the banking sector calculated on their basis shows that the diversification in the development of the banking sector between the CEE countries is diminishing. In 2008-2016, most of the region's countries have also reduced the distance in the development of the sector in relation to the average in the European Union.
Cytowanie	Chmiel J., Kata R. (2019) Rozwój sektora bankowego w krajach Europy Środkowo-Wschodniej.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 21(70): 80-93
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Pełny tekst	PEFIM_2019_n70_s80.pdf

Autor	Arkadiusz Niedziółka
Tytuł	Ekonomiczno-społeczne uwarunkowania rozwoju usług turystycznychna obszarach wiejskich w wybranych gminach powiatu krakowskiego
Title	Economic and social determinants for the development of tourist services in rural areas in selected communes of the Krakow District
Słowa kluczowe	usługi turystyczne, obszary wiejskie, turystyka, agroturystyka
Key words	tourism services, rural areas, tourism, agritourist
Abstrakt	W opracowaniu przedstawiono najważniejsze ekonomiczno-społeczne uwarunkowania rozwoju usług turystyczno-rekreacyjnych na obszarach wiejskich powiatu krakowskiego według przedstawicieli wybranych samorządów gminnych. Materiał badawczy obejmował wyniki badań przeprowadzonych w sześciu z 17 gmin powiatu, posiadających najlepiej rozwiniętą infrastrukturę turystyczną oraz najatrakcyjniejsze walory przyrodnicze i kulturowe. Do badań wykorzystano kwestionariusz ankiety. Zawierał on pytania dotyczące czynników rozwoju usług turystyczno-rekreacyjnych w danej gminie oraz pytania związane z rolą władz lokalnych w tym procesie. Ankietę wypełnili specjaliści z samorządów, którzy zajmowali się promocją gminy oraz turystyką.
Abstract	In the article the most important economic and social determinants of tourism and recreational services in rural areas in Krakow District were presented according to representatives of selected municipal self-governments. The research material included the results of survey carried out in six from seventeen communes of the county, possessing the best developed tourist infrastructure as well as the most attractive natural and cultural values. The survey questionnaire was used for the research. It contained questions about the factors for the development of tourist and recreational services in a given commune and questions connected with the role of local authorities in this process. The survey was completed by specialists from local governments who dealt with the promotion of the commune and tourism.
Cytowanie	Niedziółka A.
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Pełny tekst	TIRR_2019_n11_s63.pdf

Autor	Barbara Kiełbasa, Daniela Popa, Aliona Sargo, Mariusz Trojak
Tytuł	New Approaches to Developing the Integral Indicator Methodology for Estimating the Financial Efficiency of Agricultural Entities in Poland, the Republic of Moldova, and EU Countries
Title	New Approaches to Developing the Integral Indicator Methodology for Estimating the Financial Efficiency of Agricultural Entities in Poland, the Republic of Moldova, and EU Countries
Słowa kluczowe	agro-sector, European Union, correlation and regression, financial efficiency, food product, financial economy, productivity & profitability, resource efficiency
Key words	agro-sector, European Union, correlation and regression, financial efficiency, food product, financial economy, productivity & profitability, resource efficiency
Abstrakt	Economic literature pays a great deal of attention to economic and financial efficiency, expressed in terms of competition, concentration, productivity and profitability. This paper provides an all-embracing framework for the various existing theories in this area and illustrates these theories with practical applications. Currently, changing the size of the production potential in agricultural units in the Republic of Moldova depends to a great extent on the influence of different trends in the modification of production resources: the reduction of labor resources and agricultural land, quantitative and qualitative changes in fixed assets, and in current assets, etc.The notion of resource potential means the totality of the volume of all resources (natural, labor, material, intellectual, information, etc.) on specific enterprises, territories, branches, regions. Evaluating a broad field of research, the paper describes profit maximizing food products and demonstrates how several widely-used products can be fit into this framework. The authors also present an overview of the current major trends in the food sector and relate them to the assumptions for food products, thereby displaying their relevance and timeliness. The results include a set of recommendations for future research on this topic.The design, methodology and approach of this research is to explain why efficiency can help obtain a profit surplus, and to measure this efficiency. For quality of methodology we apply a range of statistical methods, as well as the strategic capability of organisations – made up of resources and competences. One way to approach the stategic capability of an organisation is to consider its strengths and weaknesses (for example, where it has a competitive advantage, profit, efficiency or disadvantage). Based on our research and results, we sought to understand the concepts of financial effciency and to apply these concepts to practical situations. At the start of each analysis entrepreneurship plays an important role. Most organisations have to innovate constantly to obtain profit and efficiency for food products. They need to be first into a market, or simply a follower of customers in developing new products and services. Original studies in Moldova and Poland regarding farm concentration in terms of Gini Coefficient, Gini Index and Concentration Index of the utilized agricultural area. Original calculus formula to determine the Concentration Index of the UAA for the top 10% largest farms in Moldova and UK.
Abstract	Economic literature pays a great deal of attention to economic and financial efficiency, expressed in terms of competition, concentration, productivity and profitability. This paper provides an all-embracing framework for the various existing theories in this area and illustrates these theories with practical applications. Currently, changing the size of the production potential in agricultural units in the Republic of Moldova depends to a great extent on the influence of different trends in the modification of production resources: the reduction of labor resources and agricultural land, quantitative and qualitative changes in fixed assets, and in current assets, etc.The notion of resource potential means the totality of the volume of all resources (natural, labor, material, intellectual, information, etc.) on specific enterprises, territories, branches, regions. Evaluating a broad field of research, the paper describes profit maximizing food products and demonstrates how several widely-used products can be fit into this framework. The authors also present an overview of the current major trends in the food sector and relate them to the assumptions for food products, thereby displaying their relevance and timeliness. The results include a set of recommendations for future research on this topic.The design, methodology and approach of this research is to explain why efficiency can help obtain a profit surplus, and to measure this efficiency. For quality of methodology we apply a range of statistical methods, as well as the strategic capability of organisations – made up of resources and competences. One way to approach the stategic capability of an organisation is to consider its strengths and weaknesses (for example, where it has a competitive advantage, profit, efficiency or disadvantage). Based on our research and results, we sought to understand the concepts of financial effciency and to apply these concepts to practical situations. At the start of each analysis entrepreneurship plays an important role. Most organisations have to innovate constantly to obtain profit and efficiency for food products. They need to be first into a market, or simply a follower of customers in developing new products and services. Original studies in Moldova and Poland regarding farm concentration in terms of Gini Coefficient, Gini Index and Concentration Index of the utilized agricultural area. Original calculus formula to determine the Concentration Index of the UAA for the top 10% largest farms in Moldova and UK.
Cytowanie	Kiełbasa B., Popa D., Sargo A., Trojak M. (2019) New Approaches to Developing the Integral Indicator Methodology for Estimating the Financial Efficiency of Agricultural Entities in Poland, the Republic of Moldova, and EU Countries.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 19(34), z. 4: 103-112
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Pełny tekst	PRS_2019_T19(34)_n4_s103.pdf

Autor	Paweł Jankowski, Agnieszka Tul-Krzyszczuk
Tytuł	The Impact of Innovation on the Global Competitiveness of Polish Meat and Dairy Enterprises
Title	The Impact of Innovation on the Global Competitiveness of Polish Meat and Dairy Enterprises
Słowa kluczowe	innovation, competitiveness, meat, dairy, enterprise, global market, Poland
Key words	innovation, competitiveness, meat, dairy, enterprise, global market, Poland
Abstrakt	The aim of the study was to analyse innovations implemented in the milk and meat industries, and their impact on increasing competitiveness. The study showed that the 2010-12 period saw the most product and process innovations being introduced. On the other hand, innovations in marketing were found to be more popular in 2013. Three groups of similar innovations were distinguished. The milk industry stood out when it comes to the extent of innovations implemented. Fewer innovations were found in the poultry meat industry. Beef and pork meat processing was the least innovative. The innovativeness of enterprises is greater with larger numbers of employees and the increase in scope of their field of operation. The implementation of innovations resulted in: improvement of the quality of goods (services), increase in stock, productive capabilities and revenues from sales, emergence of new markets, increase in competitiveness and prestige of the firm. Those are confirmed by the very good performance of foreign trade and better competitiveness rates of Polish meat producers.
Abstract	The aim of the study was to analyse innovations implemented in the milk and meat industries, and their impact on increasing competitiveness. The study showed that the 2010-12 period saw the most product and process innovations being introduced. On the other hand, innovations in marketing were found to be more popular in 2013. Three groups of similar innovations were distinguished. The milk industry stood out when it comes to the extent of innovations implemented. Fewer innovations were found in the poultry meat industry. Beef and pork meat processing was the least innovative. The innovativeness of enterprises is greater with larger numbers of employees and the increase in scope of their field of operation. The implementation of innovations resulted in: improvement of the quality of goods (services), increase in stock, productive capabilities and revenues from sales, emergence of new markets, increase in competitiveness and prestige of the firm. Those are confirmed by the very good performance of foreign trade and better competitiveness rates of Polish meat producers.
Cytowanie	Jankowski P., Tul-Krzyszczuk A. (2019) The Impact of Innovation on the Global Competitiveness of Polish Meat and Dairy Enterprises.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 19(34), z. 1: 120-132
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Pełny tekst	PRS_2019_T19(34)_n1_s120.pdf

Autor	Karol Sołek, Bogusław Ślusarczyk
Tytuł	THE DEVELOPMENT OF ENTREPRENEURSHIP IN RURAL AREAS IN PODKARPACKIE PROVINCE
Title
Słowa kluczowe	entrepreneurship, rural areas, enterprise, Podkarapckie province, development
Key words
Abstrakt	The study is devoted to the diagnosis of entrepreneurship development in rural areas.The aim of the work is to analyze and evaluate the dynamics and directions ofentrepreneurship development in rural areas of the Podkarpackie province as well as toidentify changes and trends as well to present the strengths and weaknesses of rural areas inthe studied area. On the basis of the conducted research, it can be concluded that the numberof business entities in rural areas is systematically growing, and forecasts indicate furtherdevelopment. Assessment of directions and dynamics of entrepreneurship development basedon the number of entities by selected NACE sections in 2009-2017 showed no significantvariation in trends in all counties the trends are similar. The largest growth dynamics relat tocommunication and information services on, the real estate market as well as rental servicesfor buildings, machines or devices, job market mediation, tourist services, detective orsecurity services, maintenance of cleanliness and order, development of green areas, andoffice administration. In turn, industries such as agriculture, forestry, hunting and fishing,wholesale and retail trade, vehicle repairs, financial and insurance activities werecharacterized by a reverse tendency - a systematic decline in the number of business entitiesoccurred. The remaining sections of PKD maintained a stable, unchanging level.
Abstract
Cytowanie	Sołek K., Ślusarczyk B.
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Pełny tekst	ESARE_2019_n3_s131.pdf

Autor	Małgorzata Bogusz
Tytuł	Zarządzanie produktami turystycznymi na przykładzie lokalnych grup działania
Title	Management of tourist products on the example of local action groups
Słowa kluczowe	turystyka na obszarach wiejskich, produkt turystyczny, lokalna grupa działania
Key words	tourism in rural areas, tourist product, Local Action Group
Abstrakt	Produktem turystycznym są wszystkie dobra i usługi nabywane przez turystów, jak i walory turystyczne, z których korzystają, a które są dla nich szczególnym przedmiotem zainteresowania. Celem opracowania było dokonanie charakterystyki i oceny produktów turystycznych powstałych oraz zarządzanych przy współpracy z lokalnymi grupami działania. W opracowaniu wykorzystano źródła wtórne. W części empirycznej dokonano analizy stron internetowych lokalnych grup działania, na których podstawie wytypowano trzy przykłady produktów turystycznych powstałych przy wsparciu lokalnych grup działania. Uzyskane wyniki badań, jednoznacznie wskazują na zaangażowanie lokalnych grup działania w rozwój turystyki na obszarach ich działalności, a opisane produkty mogą stanowić przykład na stworzenie marki danego regionu, przy jednoczesnym wykorzystaniu zasobów przyrodniczych, krajobrazowych oraz kulturowych i zaangażowaniu lokalnej społeczności.
Abstract	A tourist product is all goods and services purchased by tourists, as well as tourist values that they use and which are of particular interest to them. The purpose of the study was to characterize and evaluate tourism products created and managed in cooperation with Local Action Groups. Secondary sources were used in the study. In the empirical part, the websites of local action groups were analyzed, based on which three examples of tourist products created with the support of Local Action Groups were selected.Obtained research results clearly indicate the involvement of Local Action Groups in the development of tourism in their areas of activity, and the described products can be an example of creating a brand of a given region, while using natural, landscape and cultural resources, and the involvement of the local community.
Cytowanie	Bogusz M.
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Pełny tekst	TIRR_2019_n11_s5.pdf

Autor	Raisa Kozhukhіvska, Vitalii Rybchak, Оlena Sakovska
Tytuł	Using of modern information and communication technologiesin the tourism
Title
Słowa kluczowe	tourism, consumer, Internet, information technologies, Internet service
Key words
Abstrakt	The importance of modern information and communication technologies in the economic and social life has steadily increased. The Internet creates new opportunities to provide services and meet needs. Tourism enterprises are interested in making a big profit from their sales and want the customers to give their preferences to them. The article deals with the peculiarities of Internet use by the tourism services consumers. Determined that the compared to traditional advertising technologies, Internet makes it possible to provide a dialogue with the consumer, to establish feedback and, in terms of investment, it is much cheape. The data representing the social characteristics of the sphere of Ukrainian Internet consumers are generalized. The main reasons and motives for making online purchases by tourism services consumers are indicated. The barriers that hinder the further development of Internet commerce and the promotion of online tourism services have been identified. Quantitative and qualitative research on the use of tourism Internet services in Ukraine has been carried out.
Abstract
Cytowanie	Kozhukhіvska R., Rybchak V., Sakovska О.
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Pełny tekst	TIRR_2019_n11_s97.pdf

Autor	Dominik Dąbrowski, Katarzyna Radwańska, Janusz Sokół
Tytuł	Kierunki rozwoju agroturystyki na obszarze nadbużańskim
Title	DIRECTIONS OF GROWTH OF AGRO TOURISM IN THE NADBUŻAŃSKI REGION
Słowa kluczowe	turystyka, gospodarstwa agroturystyczne, dolina Bugu
Key words	tourism, agritourist farms, valley of Bug
Abstrakt	Dolina rzeki Bug to wyjątkowy obszar na terenie Polski, charakteryzujący się bogatymi walorami zarówno przyrodniczymi, jak i kulturowymi. To również tereny w dużym stopniu rolnicze i nieprzekształcone, a jednocześnie objęte ochroną prawną. W wyniku przeprowadzonych badań wśród właścicieli gospodarstw agroturystycznych 34 gmin usytuowanych na obszarze trzech województw (podlaskiego, lubelskiego i mazowieckiego) w dolinie rzeki Bug stwierdzono, iż atutami wpływającymi w znacznym stopniu na rozwój turystyki na badanym terenie są walory przyrodnicze terenu nadbużańskiego oraz wyjątkowa cisza i spokój, a także dostęp do istniejącej infrastruktury turystycznej. Wskazano również na dużą rolę informacji turystycznej, potrzebę jej popularyzacji (przez wydawanie albumów, katalogów i innych opracowań reklamowych) oraz utrzymania wysokiego standardu prowadzonych usług. Za główną barierę rozwoju agroturystyki uznano brak nawyku w społeczeństwie do wypoczynku weekendowego i sezonowość istniejących ofert.
Abstract	Valley of the Bug River is a unique area within the territory of Poland, characterized by rich natural and cultural values. These areas are of agricultural and undeveloped nature to a large degree, while at the same time being covered by legal protection. As a result of the conducted studies among agricultural land owners from 34 communes located in the territory of three provinces (podlaskie, lubelskie and mazowieckie) within the valley of Bug, it was noted that the advantages which largely impact the development of tourism in the area are the natural values of the area and a unique silence and peace, as well as access to the existing touristic infrastructure. Significant role of tourist information as well as the necessity to popularize it were also indicated - through issuing albums, catalogues and other commercial materials and maintainable of high standard of carried out services. The main growth obstacle for agro-tourism is the lack of habit in the society for weekend rest and seasonality of the existing offers.
Cytowanie	Dąbrowski D., Radwańska K., Sokół J. (2019) Kierunki rozwoju agroturystyki na obszarze nadbużańskim.Roczniki Naukowe Ekonomii Rolnictwa i Rozwoju Obszarów Wiejskich, t. 106, z. 1: 110-120
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Pełny tekst	RNR_2019_n1_s110.pdf

Autor	Paul Lane, Joanna Wyrobek
Tytuł	IMPACT OF INTERNATIONALIZATION ON THE CAPITAL STRUCTURE OF COMMERCIAL COMPANIES
Title
Słowa kluczowe	multinational companies, indebtedness, corporate finance, capital structure
Key words
Abstrakt	International enterprises (in this paper, international companies are understood as companies that sell their products and services abroad) are precious for the national economy because, through their experience in international sales, they stimulate the development of other companies in the same industry and their subcontractors. The knowledge that these companies have gained on international markets through the spillover effect spreads on their suppliers, as well as through imitation or cooperation on their competitors. Also, international companies (in the meaning: domestic export companies) are often the first to use new technological solutions and product innovations, which contributes to the modernization of products in the entire business sector. Dynamic and robust international companies usually also build networks with entities from different countries in order to cooperate on development, negotiation, and sales, which also encourages similar activities of their competitors. For all these reasons, national governments should take action to help to export companies, or at least monitor the problems that such entities report. The purpose of the publication is to draw attention to the higher demand for the debt that exists in such enterprises and to discuss the reasons for this. In particular, the purpose of the publication was to verify 2 research hypotheses: H1: Internationalization increases indebtedness of a company measured with the debt to equity ratio, and H2: The scale of internationalization (measured with the share of foreign sales to total sales) is positively related to the level of indebtedness (measured with the debt to equity ratio). For both hypotheses we found no grounds to reject these hypotheses. In the opinion of the authors, the demand for debt from exporters should be monitored, especially in terms of the availability of this form of financing for exporters from the SME sector. The paper used the Arellano-Bond model and data downloaded from the Orbis database for years 2007 – 2017.
Abstract
Cytowanie	Lane P., Wyrobek J. (2019) IMPACT OF INTERNATIONALIZATION ON THE CAPITAL STRUCTURE OF COMMERCIAL COMPANIES.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 22(71): 250-267
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Pełny tekst	PEFIM_2019_n71_s250.pdf

Autor	Karolina Anielak
Tytuł	Fintech as a Source of Financial Innovations on the Polish Financial Services Market
Title	Fintech as a Source of Financial Innovations on the Polish Financial Services Market
Słowa kluczowe	Fintech, financial innovations, banks
Key words	Fintech, financial innovations, banks
Abstrakt	The paper presents the definition of innovation, advancement and development of the Fintech sector on the global scale, with particular emphasis put on Poland. Fintechs, i.e. IT companies that provide increasingly more modern solutions for customers active on the financial markets are not fully described in the literature on the subject. The aim of the paper was to present a comprehensive definition of Fintech, show the scale of this type of ventures around the world and in Poland, and analyze the forms and potential of the cooperation of Fintech companies with financial services entities, in particular with the banks. The article uses a critical analysis of the literature of mainly English-language studies from the last 5 years, indicating the state of financial innovations and their importance on the global scale. The author analyzed statistical data from PWC Global Fintech Report, CitiGPS reports, Capgemini reports and KPMG, which enabled her to present the value of global investments in Fintech. The performed cause and effect analysis indicates that investments in the Fintech sector are becoming more and more popular, that this market will be growing due to cooperation, among others, with the banks which want to meet the requirements of their customers using more advanced technologies.
Abstract	The paper presents the definition of innovation, advancement and development of the Fintech sector on the global scale, with particular emphasis put on Poland. Fintechs, i.e. IT companies that provide increasingly more modern solutions for customers active on the financial markets are not fully described in the literature on the subject. The aim of the paper was to present a comprehensive definition of Fintech, show the scale of this type of ventures around the world and in Poland, and analyze the forms and potential of the cooperation of Fintech companies with financial services entities, in particular with the banks. The article uses a critical analysis of the literature of mainly English-language studies from the last 5 years, indicating the state of financial innovations and their importance on the global scale. The author analyzed statistical data from PWC Global Fintech Report, CitiGPS reports, Capgemini reports and KPMG, which enabled her to present the value of global investments in Fintech. The performed cause and effect analysis indicates that investments in the Fintech sector are becoming more and more popular, that this market will be growing due to cooperation, among others, with the banks which want to meet the requirements of their customers using more advanced technologies.
Cytowanie	Anielak K. (2019) Fintech as a Source of Financial Innovations on the Polish Financial Services Market.Zeszyty Naukowe SGGW w Warszawie - Problemy Rolnictwa Światowego, t. 19(34), z. 1: 162-171
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Pełny tekst	PRS_2019_T19(34)_n1_s162.pdf

Autor	Konrad Michalski
Tytuł	Megatrendy rozwojowe współczesnej branży pocztowej
Title	DEVELOPMENT MEGATRENDS OF THE CONTEMPORARY POSTAL INDUSTRY
Słowa kluczowe	megatrendy rozwojowe, KEP, logistyka 4.0, komodyzacja, operator pocztowy
Key words	development megatrends, CEP branch, logistics 4.0, commodization, postal operator.
Abstrakt	Branża pocztowa, której tradycyjnym produktem są list i paczka, traktowana jest obecnie jako część szerszego rynku KEP (kurier, ekspres, paczka). Dla rynku KEP można zidentyfikować zjawiska rozwojowe (megatrendy) mające wpływ na jego funkcjonowanie w dłuższej perspektywie. Wiedza o tych zjawiskach powinna być podstawą każdej decyzji o strategicznym charakterze.Celem opracowania jest usystematyzowanie istoty zmian w otoczeniu branży pocztowej. Niektóre zjawiska w otoczeniu tego rynku już przyczyniły się do komodyzacji (utraty wartości i konieczności redefinicji podstawowych założeń) niektórych rodzajów usług, a w odniesieniu do innych, do ich całkowitego zniknięcia z rynku. Megatrendy w otoczeniu branży pocztowej decydują o tym, że publiczni operatorzy stoją dzisiaj przed koniecznością zmiany modeli funkcjonowania. Być może, w niedalekiej przyszłości, konieczność zmian będzie dotyczyć także paradygmatów zarządzania. Artykuł podejmuje tematykę branży pocztowej z perspektywy wyzwań w zakresie zarządzania, gdzie zauważyć można istotną lukę w polskim piśmiennictwie. Opracowanie ma charakter teoretyczny z aspektami praktycznymi i jest oparty na przeglądzie literatury naukowej oraz popularno-naukowej. W artykule dokonano aktualizacji literatury z punktu widzenia obecnego stanu rzeczy branży pocztowej. Wykorzystano wtórne źródła danych.
Abstract	The postal industry, whose historical product are letter and parcel, is now treated as a part of the wider CEP market (courier, express, parcel). It is possible to identify, for the CEP market, development phenomena (megatrends) affecting its long-term functioning. The knowledge of these phenomena should be the basis for any strategic decision. The aim of the study is to systematize the essence of changes taking place in the environment of the postal industry. Some phenomena, surrounding this market, have already contributed to the commodization (the loss of value and the need to redefine the basic assumptions) of the certain types of services, and in relation to others, to their complete disappearance from the market. Megatrends in the environment of the postal industry decide that public operators face nowadays the necessity to change their operating models. Perhaps, in the near future, the need for a change will also apply to management paradigms. The article addresses the subject of the postal industry from the perspective of management challenges, where one can notice a significant gap in Polish literature. The study has a theoretical character with practical aspects and is based on a review of scientific and popular science literature. The article updates the literature taking into account the current state of the postal industry`s affairs. Secondary data sources were used.
Cytowanie	Michalski K. (2019) Megatrendy rozwojowe współczesnej branży pocztowej.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 21(70): 172-185
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Pełny tekst	PEFIM_2019_n70_s172.pdf

Autor	Iwona Lupa-Wójcik
Tytuł	STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE
Title
Słowa kluczowe	chatbots, customer service, social media, marketing automation, helpline, Messenger
Key words
Abstrakt	The article addresses an important and current problem related to the use of chatbots in customer service, according to students. The aim of the research was to recognize the attitude of respondents to chatbots in the context of customer service and to determine the development prospects for their use in this area. The research examined the recognizability of chatbots among respondents, the frequency of contact between respondents and chatbots, as well as the impression (feeling) of respondents using chatbots. As a research method, student survey was used. Research has shown that chatbots are still a new tool for respondents, however they have great potential in customer service, as they are user-friendly and are very useful in the area of customer service. Research has shown that the role of chatbots in this area should increase. This can have a good effect on the image of the brand / company.
Abstract
Cytowanie	Lupa-Wójcik I. (2019) STUDENT ATTITUDES TOWARD THE USE OF CHATBOTS IN CUSTOMER SERVICE.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 22(71): 120-131
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Pełny tekst	PEFIM_2019_n71_s120.pdf

Autor	Robert Wolny
Tytuł	THE DEVELOPMENT OF PROSUMPTION ON THE POLISH E-SERVICES MARKET
Title	Rozwój prosumpcji na rynku E-usług w Polsce
Słowa kluczowe	prosumption, prosumer, e-services, ICT, non-participant observation
Key words	prosumpcja, prosument, e-usługi, ICT, obserwacja nieuczestnicząca
Abstrakt	In the information age, the growth of prosumer behavior would not be possible without the development of ICT technologies. The interactivity of contemporary media creates favourable conditions for the development of prosumption (a combination of “production” and “consumption.”) The article presents the problem of the behaviors of e-service consumers and demonstrates the results of a qualitative study which was conducted in 2018. For the purpose of the study, non-participant observation was adopted: conversations on internet forums dedicated to e-services were followed.
Abstract	W dobie społeczeństwa informacyjnego wzrost zachowań prosumenckich nie byłby możliwy bez rozwoju technologii ICT. Interaktywność współczesnych mediów sprzyja rozwojowi zjawiska prosumpcji. Artykuł przedstawia zagadnienia związane z postępowaniem nabywców e-usług i prezentuje wyniki badań jakościowych. Badania przeprowadzono techniką obserwacji nieuczestniczącej w 2018 roku śledząc uczestników dyskusji na branżowych forach internetowych poświęconych e-usługom. Artykuł ma charakter badawczy.
Cytowanie	Wolny R. (2019) THE DEVELOPMENT OF PROSUMPTION ON THE POLISH E-SERVICES MARKET.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 22(71): 238-249
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Pełny tekst	PEFIM_2019_n71_s238.pdf

Autor	Monika Wojcieszak-Zbierska
Tytuł	Koszty działań marketingowych gospodarstw agroturystycznych i możliwości ich finansowania
Title	The costs of marketing activities of agritourism farms and the possibilities of financing them
Słowa kluczowe	marketing, agroturystyka, Wielkopolska, promocja, przedsiębiorczość
Key words	agritourism, marketing, Wielkopolska region, costs, financing possibilities
Abstrakt	Jednym z cenionych i znanych agroturystycznych regionów Polski jest województwo wielkopolskie. Warunki przyrodnicze, bogata tradycja i kultura oraz obyczaje ludowe funkcjonujące na tym terenie powodują, że świadczenie usług agroturystycznych jest popularne wśród właścicieli gospodarstw. Chcąc być konkurencyjnym na rynku, usługodawcy korzystają z nowoczesnych technologii w zakresie promowania swojej oferty. Stosowanie działań marketingowych przy prowadzeniu gospodarstw agroturystycznych to bardzo ważny temat, gdyż świadczy on po pierwsze o przedsiębiorczości właścicieli, a po drugie stanowi doskonałą promocję gospodarstwa czy regionu. Celem artykułu jest przedstawienie możliwości finansowania działań marketingowych oraz kosztów poniesionych przez właścicieli gospodarstw agroturystycznych z tytułu wykorzystywanych narzędzi marketingowych. Na podstawie przeprowadzonego badania można stwierdzić, że gospodarstwa korzystają z narzędzi marketingowych, jednakże właściciele deklarują, że przeznaczają niewielką kwotę na tego typu działanie.
Abstract	Agritourism is one of the most popular forms of rural tourism. The Wielkopolskie region is a valued and well known agritourism region of Poland. Natural conditions, rich tradition and culture as well as folk customs functioning in this area make the provision of agritourism services popular among farm owners. In order to be competitive on the market, hosts use modern technologies to promote their products and services. The application of marketing activities while running agritourism farms is a very important subject, as it proves, first of all, the entrepreneurship of the owners and, secondly, it is an excellent promotion of the farm or the region. The aim of this article is to indicate the possibility of financing marketing activities and costs incurred by the owners of agritourism farms due to the marketing tools used. The article attempts to present the financing of marketing activities in agritourism and the costs incurred by the owner of the used marketing tools in Poland. The research was carried out among agritourism farms located in the Wielkopolskie region. On the basis of the conducted research it can be stated that the farms use marketing tools, however, the owners declare that they allocate a small amount of money to this type of activity.
Cytowanie	Wojcieszak-Zbierska M.
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Pełny tekst	TIRR_2019_n12_s129.pdf

Autor	Krystyna Krzyżanowska
Tytuł	Czynniki stymulujące i ograniczające zakup usług turystycznych biur podróży przez Internet
Title	Factors stimulating and limiting the online purchase of services provided by tourist agencies
Słowa kluczowe	turystyka, biuro podróży,Internet
Key words	tourism, travel agency, Internet
Abstrakt	Celem artykułu było rozpoznanie sposobów organizowania turystycznych wyjazdów zagranicznych, a także czynników sprzyjających i ograniczających zakup usług turystycznych przez Internet. Materiał empiryczny zebrany został głównie za pomocą metody sondażowej, na którą złożyły się dwie techniki badawcze: ankieta według kwestionariusza i analiza literatury przedmiotu. Badania empiryczne przeprowadzone zostały w 2016 r. wśród 141 turystów. Do czynników stymulujących zakup usług turystycznych przez Internet należały: możliwość porównania ofert różnych organizatorów turystyki i oszczędność czasu, a czynnikami ograniczającymi były: brak poczucia bezpieczeństwa transakcji, niechęć do podawania danych osobowych i brak możliwości negocjacji oraz zmiany elementów umowy.
Abstract	The aim of the article was to identify ways to organize foreign tourist trips, as well as factors stimulating and limiting the purchase of tourist services via the Internet. The empirical material was collected mainly using a survey method, which consisted of two research techniques: a questionnaire survey and an analysis of the literature. Empirical research was carried out in 2016 among 141 tourists. The factors stimulating the purchase of tourist services via the Internet included: the possibility of comparing the offers of various tour operators and time saving, while the limiting factors were: lack of transaction security, unwillingness to enter personal data and the lack of negotiation and change of contract elements.
Cytowanie	Krzyżanowska K. (2018) Czynniki stymulujące i ograniczające zakup usług turystycznych biur podróży przez Internet.Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, nr 123: 81-89
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Pełny tekst	EIOGZ_2018_n123_s81.pdf

Autor	Anna Mazurkiewicz-Pizło, Wojciech Pizło
Tytuł	Tajemniczy klient jako metoda badawcza – wybrane problemy
Title	MYSTERY SHOPPING AS THE RESEARCH METHOD – SELECTED PROBLEMS
Słowa kluczowe	metody badawcze, fenomenologia, pozytywizm, obserwacja uczestnicząca, badania marketingowe, konsument, usługi, mystery shopper, E. Husserl, A. Comte
Key words
Abstrakt	Specyfika usług implikuje konieczność monitorowania ich jakości. Stale poszukiwane są metody oceny usług nieangażujące konsumentów. Jedną z nich jest metoda tajemniczego klienta. Celem publikacji jest diagnoza procedur stosowanych w badaniach marketingowych, a w szczególności wykorzystanie metody tajemniczego klienta w której ocena jest prowadzona przez zespół osób. Dla sprawdzenia tego podejścia zastosowano ocenę jakości usług gastronomicznych w wybranych placówkach sieci restauracji, takich jak: Pizza Hut, Pizzeria Da Grasso, Bobby Burger i Bierhalle. Innowacją w badaniu było wykorzystanie grupowej oceny usługi. Przyjęta metodyka pozwoliła na przeprowadzenie badania w zbliżonych do rzeczywistych warunków, gdyż zwykle ludzie idą do restauracji w kilka osób. Budowanie zespołów, które wspólnie oceniałyby jakość usług, daje również możliwość redukcji zróżnicowanej percepcji i różnych doświadczeń osób uczestniczących w badaniu.
Abstract	The specificity of services implies the need to monitor their quality. Methods for assessing non-consumer services are constantly sought after. The mystery client method is one of them. The purpose of this publication is to diagnose the procedures used in marketing research, and in particular to use the mysterious client method in which the assessment is conducted by a team of people. To verify this approach, the quality assessment of gastronomic services was used in selected restaurant chains, such as Pizza Hut, Pizzeria Da Grasso, Bobby Burger and Bierhalle. The innovation in the study was the use of group to evaluate services. The adopted methodology allowed to conduct the study in close to real conditions, because usually people go to a restaurant together. Building teams that would jointly assess the quality of services gives also the opportunity to reduce the diversification in perception and different experiences of people participating in the study.
Cytowanie	Mazurkiewicz-Pizło A., Pizło W. (2018) Tajemniczy klient jako metoda badawcza – wybrane problemy.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 20(69): 112-126
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Pełny tekst	PEFIM_2018_n69_s112.pdf

Autor	Marcin Idzik
Tytuł	RATING OF THE CUSTOMER SERVICE QUALITY AT COOPERATIVE BANKS IN MYSTERY SHOPPER STUDY
Title
Słowa kluczowe	satisfaction, sales, trust
Key words
Abstrakt	The objective of this paper is to evaluate the customer service quality at the cooperative banks in Poland and to test the extent of the customer oriented approach of selling banking services based on the relational model. The customer service level at the cooperative banks was evaluated as low in comparison with the results achieved by the commercial banks. The principles of the relational model and the customer-oriented sales model were fulfilled in 36%. The analysis of the needs, using the feedback about the customer, the customer commitment and the effective sales were the least implemented. The highest level of implementation concerned the principles of comfortable customer service, the greeting and presentation of the offer. The selling efficiency is highly correlated with upholding the principles of a customer-oriented sales model. The study used the Mystery Shopper method.
Abstract
Cytowanie	Idzik M.
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Pełny tekst	ESARE_2018_n1_s351.pdf

Autor	Tomasz Rokicki
Tytuł	THE ORGANISATION OF TRANSPORT IN THE AGRIBUSINESS SECTOR IN THE RESEARCH OF THE FACULTY OF ECONOMIC SCIENCES OF WULS-SGGW IN THE 21ST CENTURY
Title
Słowa kluczowe	transport cost, agribusiness, food processing, own and external transport
Key words
Abstrakt	Transport is a very important branch of the economy. It was quite well recognized in the case of industry services, however, there have been few studies on transport services provided in the agribusiness sector. This gap was filled by employees of the Faculty of Economic Sciences at WULS-SGGW. The subjects of interest were entities dealing in food processing. The study reviewed research and publications of the Faculty’s employees that were created in the 21st century. The majority of enterprises did not have a separate department dealing with transport. Apart from own transportation, small and micro enterprises also combined their own and external transport means. Forwarding services were used to a small extent in the shipping process organisation. The results of the research at WULS-SGGW and other studies were quite similar.
Abstract
Cytowanie	Rokicki T.
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Pełny tekst	ESARE_2018_n2_s347.pdf

Autor	Anna Milewska
Tytuł	KNOWLEDGE BASED ECONOMY: OPPORTUNITIES AND CHALLENGES
Title
Słowa kluczowe	knowledge management, shared services centres, business process outsourcing
Key words
Abstrakt	Nowadays, we can observe in different business and academicals environments an ongoing dialog about knowledge – based economy, due to the fact, that economies are increasingly based on knowledge and information. Practically it means, that companies have started looking for answers for plenty important questions – what ‘knowledge’ exactly means and what kind of knowledge is significant from business continuity perspective? What exactly is a driver of productivity and economic growth? Business executives have to face also other challenges: how all this knowledge has to be managed and how to adapt to swiftly changing circumstances? Should it be centralized in shared services centres forms or maybe outsourced based on business process outsourcing strategy? Do companies should establish cooperation with universities or R&D institutes based on the cluster structure? In this article the author will characterized the knowledge as a source of competitiveness, increasing importance of science and try to summarize best practices in that field.
Abstract
Cytowanie	Milewska A.
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Pełny tekst	ESARE_2018_n2_s313.pdf

Autor	Anna Milewska
Tytuł	CENTRA USŁUG WSPÓLNYCH JAKO PODMIOT RACJONALIZUJĄCY KOSZTY W ORGANIZACJI – SKALA I ZAKRES DZIAŁANIA W POLSCE
Title	SHARED SERVICES CENTER AS AN ENTITY RATIONALIZING COSTS IN THE ORGANIZATION – SCALE AND SCOPE OF ACTION IN POLAND
Słowa kluczowe	Centrum Usług Wspólnych, koszty, racjonalizacja.
Key words	Shared Services Center, costs, rationalization.
Abstrakt	Celem artykułu było zaprezentowanie specyfiki, zakresu i skali działania Centrów Usług Wspólnych w Polsce. Są to podmioty racjonalizujące koszty, tworzone głównie przez międzynarodowe organizacje działające w sferze biznesu.W artykule zdefiniowane zostały determinanty lokalizacji tych jednostek oraz rodzaje usług świadczone w ramach Centrów. Ponadto wskazano także na zależność dotyczącą rozwoju centrów usług wspólnych a wzrostem liczy miejsc pracy w innych branżach. Aby osiągnąć założony cel Autorka posłużyła się m.in. danymi publikowanymi w raportach Związku Liderów Sektora Usług Biznesowych (ABSL), który jest wiodącą organizacją reprezentującą nowoczesne usługi dla biznesu w Polsce. Podmiot ten skupia centra usług wspólnych, outsourcingu procesów biznesowych, outsourcingu, centra badawczo-rozwojowe (Research&Development, R&D) oraz firmy wspierające rozwój sektora. Ponadto w artykule zwrócono także uwagę na instrumenty New Public Managment tj. możliwości tworzenia Centrów Usług Wspólnych w podsektorze samorządowym.
Abstract	The aim of the article was to present the specificity, scope and scale of operation of Shared Service Centers in Poland. It is a cost-rationalizing entity, created mainly by international organizations operating in the sphere of business. The article defines the main determinants of the location of these units and the types of services provided as part of the Centers. In addition, there was also indicated a dependence on the development of shared service centers and the increase in the number of jobs in other industries.
Cytowanie	Milewska A. (2018) CENTRA USŁUG WSPÓLNYCH JAKO PODMIOT RACJONALIZUJĄCY KOSZTY W ORGANIZACJI – SKALA I ZAKRES DZIAŁANIA W POLSCE.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 20(69): 127-135
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Pełny tekst	PEFIM_2018_n69_s127.pdf