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Autor	Ioana Comanescu, Diana Foris, Tiberiu Foris
Tytuł	TRENDS IN ROMANIAN AGRITOURISM IN THE CONTEXT OF SUSTAINABLE TOURISM DEVELOPMENT
Title
Słowa kluczowe	agritourism, agritourism infrastructure and accommodation capacity, tourist arrivals, sustainable development
Key words
Abstrakt	Agritourism plays an important role for sustainable development, acting as integrator for other economic sectors, like agriculture, transport, services, preserving the traditions and historical heritage. This study presents the analysis of the evolution of the agritourism infrastructure and of the main tourism indicators for Romania as agritourism travel destination, emphasizing the importance of this sector in the development of the tourism industry. Quantitative and comparative analyses were carried out regarding the total number and the existing accommodation capacity for tourist boarding houses and agritourist boarding houses and the numerical evolution for domestic arrivals and international arrivals throughout the period between 2006 and 2016. In conclusion, Romania is an important agritourism destination, well known at national and international level for its natural and anthropic resources in rural areas.
Abstract
Cytowanie	Comanescu I., Foris D., Foris T.
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Pełny tekst	ESARE_2018_n1_s81.pdf

Autor	Sławomir Stec, Monika Szeląg
Tytuł	INNOVATION AND RESEARCH AND DEVELOPMENT ACTIVITIES IN PODKARPACKIE VOIVODESHIP IN THE YEARS 2005–2016
Title
Słowa kluczowe	entrepreneurship, innovation, innovative company, innovation management, innovation processes, service innovation, technological innovation
Key words
Abstrakt	The article describes the activities related to running innovative activities and presents the dynamics of changes in expenditure on research and development as well as innovation in Podkarpackie Voivodeship in the years 2005–2016. Following article consist short characteristic of activities connected with innovation issue. It was found that the number of entities conducting R&D activities increased four times, and thus the employment of people dealing with research and development would grow as well. Similarly, the expenditure of these entities on the implementation of innovations increased, which, however, depended to some extent on the availability of EU funds. Thereby, in the period of reduced access to EU programs supporting the conduct of R&D activity, the expenditure of entities on these activities also slightly decreased.
Abstract
Cytowanie	Stec S., Szeląg M.
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Pełny tekst	ESARE_2018_n1_s243.pdf

Autor	Marcin Idzik
Tytuł	RATING OF THE CUSTOMER SERVICE QUALITY AT COOPERATIVE BANKS IN MYSTERY SHOPPER STUDY
Title
Słowa kluczowe	satisfaction, sales, trust
Key words
Abstrakt	The objective of this paper is to evaluate the customer service quality at the cooperative banks in Poland and to test the extent of the customer oriented approach of selling banking services based on the relational model. The customer service level at the cooperative banks was evaluated as low in comparison with the results achieved by the commercial banks. The principles of the relational model and the customer-oriented sales model were fulfilled in 36%. The analysis of the needs, using the feedback about the customer, the customer commitment and the effective sales were the least implemented. The highest level of implementation concerned the principles of comfortable customer service, the greeting and presentation of the offer. The selling efficiency is highly correlated with upholding the principles of a customer-oriented sales model. The study used the Mystery Shopper method.
Abstract
Cytowanie	Idzik M.
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Pełny tekst	ESARE_2018_n1_s351.pdf

Autor	Malgorzata Kołodziejczak
Tytuł	USE OF AGRICULTURAL SERVICES IN EUROPEAN UNION COUNTRIES
Title
Słowa kluczowe	agricultural services, European Union
Key words
Abstrakt	The purpose of this paper is to assess the use of agricultural services in European Union countries in the context of selected features of agriculture. The Ward’s Method was used to isolate six typological clusters of European Union countries. It may be noticed that clusters with a high levels of fixed capital consumption and total intermediate consumption are characterized by a higher use of services than other clusters. The absence of a noticeable relation between the share of crop output in the structure of agricultural output, or between the labour input and the use of agricultural services can be explained by differences in natural conditions, traditional farming models and preferences in choosing between developing the farm’s own machinery or using services.
Abstract
Cytowanie	Kołodziejczak M.
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Pełny tekst	ESARE_2018_n1_s364.pdf

Autor	Łukasz Satoła
Tytuł	MUNICIPAL INFRASTRUCTURE AND THE LEVEL OF FISCALISM IN LOCAL TAXES
Title
Słowa kluczowe	infrastructure, municipality, local taxes
Key words
Abstrakt	Municipalities are responsible for the condition of technical infrastructure installations, shaping the conditions of functioning of companies at the local level. The operation of municipal infrastructure generates costs that need to be financed by budgetary revenue. The aim of this paper is to identify the interdependencies between the level of municipal infrastructure provision and the level of fiscalism in property tax. The Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method was used for the synthetic assessment of the development of the municipal infrastructure. The analyses conducted confirmed the correlation between the condition of technical infrastructure and the level of fiscalism of municipalities. Municipalities with higher standard of public services related with technical infrastructure had higher property tax rates. A higher fiscalism level of municipalities is accepted if the installations allowing for a better standard of living and conducting business is provided.
Abstract
Cytowanie	Satoła Ł.
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Pełny tekst	ESARE_2018_n1_s370.pdf

Autor	Robert Nowacki
Tytuł	USE OF ICT SERVICES AT FOOD PROCESSING ENTERPRISES AND THE INFORMATION SOCIETY DEVELOPMENT
Title
Słowa kluczowe	food processing, ICT, ICT services, information society
Key words
Abstrakt	The aim of the article is to analyse the scale of use and to assess the services related to modern information and communication technologies at food processing enterprises and to identify the dependencies between the obtained indices and the features characterising the entities surveyed. The grounds for considerations are findings of the surveys with 201 managers of enterprises of this sector, differentiated in terms of size. The analysis comprised the three areas of ICT services: telecommunications services, services related to software and consultancy in the IT area, and information-related services. The results indicate a wide scope of the use of ICT services – telecommunication services are used by all the entities surveyed, those related to software and consultancy – by three quarters, while information-related services – by almost 60%. In case of all entities there are noted growing outlays on their application, justified, on the one side, by the demand, and, on the other side, by high appraisals of their quality and up-to-datedness (more than 70% of indications) as well as their impact on competitiveness of the entities using them (percentages at the level of more than 60%). It must be said that there occur quite big differences in the indices obtained, due to the features of the enterprises in question. Most often statistically significant dependencies appear in case of information-related services – they are determined by the size of enterprises and the origin of their capital. In case of the services related to software and IT consultancy, the said dependencies also concern the enterprises’ size and, additionally, the range of their activities. Definitely most seldom the statistically significant dependencies occur in case of telecommunication services.
Abstract
Cytowanie	Nowacki R.
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Pełny tekst	ESARE_2018_n2_s51.pdf

Autor	Ilir Kapaj, Maksim Meco, Ilir Tomorri
Tytuł	THE FARM TYPOLOGIES AND ITS PERFORMANCE IN ALBANIA (CASE OF ELBASAN)
Title
Słowa kluczowe	Elbasani region, farm typology, farm performance
Key words
Abstrakt	The aim of this paper is to determine the farm typology in Elbasan region and orient policy maker’s agriculture support scheme. Albania is divided into 12 regions and 61 municipality. Region of Elbasan is one of the intermediate ones4 and consists of 4 districts (district of Elbasan, Gramsh, Librazhd and Peqin). Elbasan ranked third by the availability of agricultural land in the country after Fier and Korca (72,872 ha or 10.4% of the agricultural land area at country level). Despite the size of the agricultural land area, it should be considered that a good part of it lies in hilly and mountainous part especially in Librazhd and Gramsh districts. Besides construction and development services, there is observed a growing trend of agricultural activity especially in terms of olive and vegetables cultivation in open field and greenhouses. In this region operate about 32,439 farms. The average farm family size is 4.9 persons, while the national average farm size is 4.5 persons (MAFCP, 2012). The farm typology was determined using nine indicators. Based on these indicators are identified the following type of cluster/typology for Elbasani district: poly-culture for market; livestock; leisure farms; fruit trees; arable crop farm; self-sufficiency. The farm performance was determined using factors productivity which reveals that farms that belong to the poly-culture for market, livestock and self-sufficient clusters are performing better than other clusters.
Abstract
Cytowanie	Kapaj I., Meco M., Tomorri I.
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Pełny tekst	ESARE_2018_n2_s59.pdf

Autor	Marlena Piekut
Tytuł	CONSUMPTION PATTERNS AMONG ONE-PERSON HOUSEHOLDS OF NEVER MARRIED IN POLAND
Title
Słowa kluczowe	single-person households, consumption, goods, services
Key words
Abstrakt	The scientific objective of the study was to identify consumption patterns in one-person households of never- married women and men, living independently. Ward’s grouping method make possible to establish the number of households’ clusters. The final stage of household grouping procedure, regarding consumption expenditures was accomplished with k-means clustering method. It can be concluded that distinguishing the consumption patterns for one-person households of never married is possible on the basis of diversification both level and structure of incomes in these households as well as socio-demographic differences between them. Depending on economic and socio-demographic variables, disparate consumption patterns for these types of households can be observed. In addition, it’s worth stressing that household having different level of income (although coming from similar source) but similar demographic structure show greater similarity than households having similar financial situation.
Abstract
Cytowanie	Piekut M.
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Pełny tekst	ESARE_2018_n2_s75.pdf

Autor	Zuzanna Szymaniuk
Tytuł	THE PHENOMENON OF LAND ABANDONMENT IN THE OPINIONS OF AGRICULTURAL ADVISERS (EXAMPLE OF PODLASKIE VOIVODESHIP)
Title
Słowa kluczowe	land abandonment, land use, agriculture, Podlaskie Voivodeship
Key words
Abstrakt	The phenomenon of abandoning agricultural land is the same as discontinuing the agricultural use of certain agricultural land, the causes of which should be sought in environmental, economic and social factors. In the Podlaskie Voivodeship, agriculture plays a key role in economic life due to the significant number of lands classified as agricultural and century-old tradition of agriculture. The research assessed the existence of threats that could cause the problem of abandonment of agricultural land in the region and indicated the complexity of the land abandonment phenomenon. The study is based on opinions of advisers from the regional Agricultural Extension Service Centre. The results indicated that the process of ceasing to use agricultural land is the result of many factors that mutually influence and strengthen each other.
Abstract
Cytowanie	Szymaniuk Z.
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Pełny tekst	ESARE_2018_n2_s95.pdf

Autor	Włodzimierz Kołodziejczak
Tytuł	DECOMPOSITION OF UNEMPLOYMENT IN RURAL POPULATION ON THE BASIS OF MAIN SOURCES OF INCOME IN 2002–2009 AND 2016
Title
Słowa kluczowe	natural unemployment, labour flows, rural population
Key words
Abstrakt	The aim of the paper is to present a decomposition of unemployment in the rural population into the structural and cyclical components in groups distinguished based on their main source of household income. This study was conducted using the method estimating the level of natural unemployment (equilibrium unemployment) proposed by the Centre for Economic Policy Research (1995). The analysis was based on individual, unweighted, quarterly raw data provided by the Polish LFS (BAEL) from the years 2002–2009 and 2016. The professional situation of the rural population in the analysed period improved, which was manifested in an increase in the employment rate and a reduction of the actual unemployment rate. Between the periods of 2002–2005 and 2006–2009 actual unemployment ‘followed’ the lower values of equilibrium unemployment. In 2016 the actual unemployment rate was lower than in previous periods; however, an adverse change was observed for its relation to the natural unemployment rate. If we assume that it will – as previously – strive to attain the equilibrium level, in the case of a downturn on the market for goods and services the actual unemployment among the rural population may considerably increase, particularly in the group of individuals whose main source of income is provided by unemployment benefits and the family farm.
Abstract
Cytowanie	Kołodziejczak W.
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Pełny tekst	ESARE_2018_n2_s102.pdf

Autor	Monika Wojcieszak
Tytuł	WELFARE FARMS IN POLAND AS AN EXAMPLE OF ENTREPRENEURIAL ACTIVITIES IN RURAL AREAS
Title
Słowa kluczowe	welfare farms, rural areas, agri-tourism
Key words
Abstrakt	The purpose of the paper was to present the importance of welfare farms in Poland as a social element of mutual relations, connections and co-operation in local and regional development. The concept of welfare farms is characterised in the study and the main idea of their formation is presented. Examples of welfare farms in Poland as part of the first pilot project known as ‘Zielona opieka – gospodarstwa opiekuńcze w woj. kujawsko-pomorskim’ (Green care: welfare farms in the Kujawsko-Pomorskie voivodeship) have also been presented. It was also pointed out that social farming plays an increasingly important role in the contemporary development of rural areas. The paper was compiled using the desk research method and a classical analysis of documents was used. The choice of methods was determined by the availability of source materials, some of which were of primary or secondary nature (social farming literature, reports and public statistic documents). This paper also pointed to the fact that welfare farms are increasingly becoming a popular form of social service in rural areas. It also testifies to the entrepreneurship of farmers, because they offer not only accommodation and catering, but also care on their farms.
Abstract
Cytowanie	Wojcieszak M.
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Pełny tekst	ESARE_2018_n2_s161.pdf

Autor	Dawid Jabkowski, Norbert Szalaty, Weronika Wyduba
Tytuł	ROLE OF THE EU, THE USA AND BRICS COUNTRIES IN GLOBAL TRADE IN GOODS AND SERVICES AND SELECTED DETERMINANTS
Title
Słowa kluczowe	international trade, exports, imports, population size, GDP, inflation rate, the EU, the USA, BRICS countries
Key words
Abstrakt	The aim of this paper is to present changes in the role of EU countries, the USA and BRICS countries in international trade of goods and services and selected macroeconomic determinants of trade exchange in the analysed countries in the years 1960–2015 together with the projection of potential development of the situation until 2070. Investigated macroeconomic trade conditions included population size, GDP, GDP per capita and the inflation rate. Naive forecasting methods were used to estimate selected characteristics, as well as export and import volumes, considering their development trends. The analyses showed that currently, the largest global trade centres, i.e. the EU and the USA, are losing their share in global GDP. Their share in global exports and imports is decreasing to the advantage of BRICS countries. The simulation up to 2070 showed that the trends observed in previous years may be increasing, while the position of the EU and the USA in world trade may be weakening.
Abstract
Cytowanie	Jabkowski D., Szalaty N., Wyduba W.
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Pełny tekst	ESARE_2018_n2_s209.pdf

Autor	Anna Milewska
Tytuł	KNOWLEDGE BASED ECONOMY: OPPORTUNITIES AND CHALLENGES
Title
Słowa kluczowe	knowledge management, shared services centres, business process outsourcing
Key words
Abstrakt	Nowadays, we can observe in different business and academicals environments an ongoing dialog about knowledge – based economy, due to the fact, that economies are increasingly based on knowledge and information. Practically it means, that companies have started looking for answers for plenty important questions – what ‘knowledge’ exactly means and what kind of knowledge is significant from business continuity perspective? What exactly is a driver of productivity and economic growth? Business executives have to face also other challenges: how all this knowledge has to be managed and how to adapt to swiftly changing circumstances? Should it be centralized in shared services centres forms or maybe outsourced based on business process outsourcing strategy? Do companies should establish cooperation with universities or R&D institutes based on the cluster structure? In this article the author will characterized the knowledge as a source of competitiveness, increasing importance of science and try to summarize best practices in that field.
Abstract
Cytowanie	Milewska A.
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Pełny tekst	ESARE_2018_n2_s313.pdf

Autor	Tomasz Rokicki
Tytuł	THE ORGANISATION OF TRANSPORT IN THE AGRIBUSINESS SECTOR IN THE RESEARCH OF THE FACULTY OF ECONOMIC SCIENCES OF WULS-SGGW IN THE 21ST CENTURY
Title
Słowa kluczowe	transport cost, agribusiness, food processing, own and external transport
Key words
Abstrakt	Transport is a very important branch of the economy. It was quite well recognized in the case of industry services, however, there have been few studies on transport services provided in the agribusiness sector. This gap was filled by employees of the Faculty of Economic Sciences at WULS-SGGW. The subjects of interest were entities dealing in food processing. The study reviewed research and publications of the Faculty’s employees that were created in the 21st century. The majority of enterprises did not have a separate department dealing with transport. Apart from own transportation, small and micro enterprises also combined their own and external transport means. Forwarding services were used to a small extent in the shipping process organisation. The results of the research at WULS-SGGW and other studies were quite similar.
Abstract
Cytowanie	Rokicki T.
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Pełny tekst	ESARE_2018_n2_s347.pdf

Autor	Bożena Freund
Tytuł	INFLUENCE OF COMMUNICATION OF MEDICAL PERSONNEL WITH PATIENTS ON HEALTH CARE UNITS MANAGEMENT PROCESSES
Title
Słowa kluczowe	communication, health care, patients, medical personnel, management
Key words
Abstrakt	A health care is characterised of creating an individual, specific relation between representatives of health care units and patients, which means that not only medical staff professionalism but also an empathetic attitude towards patients are important questions. Literature regarding the issue of communication with patients is growing, there are as well workshops in an effective communication, nevertheless the topic is still of minor importance. Meanwhile, relations between medical personnel and patients may put a major impact on the quality of health care as well as patients satisfaction with medical services, what is important from a management point of view. A proper way of patients’ treatment by medical personnel may result not only in better attitude towards therapy, but also it may influence a more efficient management of health care facilities, as patient satisfied with medical services may recommend an organisation, which may have a positive impact on an institution’s image, allowing a manager to focus on more important aspects of an institution management. For the above reasons it is important to get to know medical personnel’s attitude to developing as well as improving communication skills in order to provide a holistic patients care, what can significantly influence a health care units management. Medical staff communication skills are important not only from a treatment perspective, but they can also be significant from the perspective of health care organisations management. The study material was gathered in the first quarter of 2014. In the final analysis questionnaires from 113 representatives of various medical professions were taken into consideration. The study results show that in the process of medical professionals education there is only a little attention paid to acquiring communication skills regarding communication between a patient and medical personnel. Also, the hypothesis according to which medical personnel is satisfied with communication with patients was confirmed. Furthermore, medical staff agree in stating that they care for a proper communication with patients. Conclusions coming from the study results may define a specific way of health care units management, which should comprise, among others, financial resources for trainings in medical personnel soft skills improvement.
Abstract
Cytowanie	Freund B.
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Pełny tekst	AMME_2018_n1_s5.pdf

Autor	Serhiy Lyeonov, Tetiana Vasylieva, Anna Vorontsova
Tytuł	MANAGEMENT OF EDUCATION IN THE CONTEXT OF ITS FINANCIAL SUPPORT AS A PUBLIC-PRIVATE GOOD
Title
Słowa kluczowe	financial support, lifelong learning system, public goods, private goods.
Key words
Abstrakt	In the article the essence and main characteristics of public and private goods are investigated, their main differences are revealed. Based on this, the main features of public goods were identified, including the nature of consumption, exclusivity of consumption, level of competition in providing services, exhaustiveness of services, level of social significance, etc. A comparative analysis of the peculiarities of funding for education at different levels (primary, secondary education, post-secondary/total tertiary education) and funding sources (public and private expenditures) has been conducted. It is substantiated that the basis for determining the optimal financial support structure for LLS development should be the level of compliance of educational services with the criteria for meeting public and private goods. On the basis of this, it was found that the ratio of budget and extrabudgetary funding for basic education services should be 90 to 10%; for vocational education services – 60–70% to 30–40%; and for services of additional education – 20–40% to 60–80%.
Abstract
Cytowanie	Lyeonov S., Vasylieva T., Vorontsova A.
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Pełny tekst	AMME_2018_n1_s163.pdf

Autor	Karol Król
Tytuł	Przystępność percepcyjna internetowych ofert turystyki wiejskiej
Title	PERCEPTUAL ACCESSIBILITY OF RURAL TOURISM OFFERS
Słowa kluczowe	oferta agroturystyczna, przystępność tekstu, formuła czytelności, indeks mglistości Gunninga, Jasnopis
Key words	agrotouristic offer, text accessibility, readability formula, Gunning fog index, Jasnopis
Abstrakt	O efektywności witryny internetowej może decydować odpowiednio zredagowany i zaprezentowany opis oferty usługowej lub produktowej. Teksty trudne, pełne specjalistycznych zwrotów mogą okazać się dla wielu odbiorców nieprzystępne. Nie inaczej jest w przypadku opisu ofert turystyki wiejskiej. Celem opracowania jest ocena przystępności percepcyjnej ofert opublikowanych na stronach internetowych obiektów turystyki wiejskiej. Analizie poddano oferty zamieszczone na 515 stronach internetowych. Badania wykonano w ujęciu jakościowym. Z każdej strony internetowej pobrano reprezentatywną próbkę tekstu, która liczyła od 180 do 200 wyrazów tekstowych, a następnie dokonano jej analizy za pomocą aplikacji internetowych Jasnopis oraz Logios. Analiza ilościowa objęła pomiary stosunku treści do kodu witryny wykonane za pomocą trzech aplikacji internetowych. Wyniki poddano normalizacji z wykorzystaniem unitaryzacji zerowanej, a następnie określono zależność pomiędzy ilością opublikowanych tekstów a ich przystępnością percepcyjną. Wykazano, że oferty zamieszczone na stronach internetowych obiektów turystyki wiejskiej są napisane językiem trudniejszym, lecz przystępnym. Jednocześnie jednak znacząca liczba witryn prezentowała niewiele treści, co w dalszej perspektywie może wpłynąć negatywnie na ich efektywność.
Abstract	Properly edited and presented description of service or product offer can decide about efficiency of a website. Difficult texts full of professional expressions and without subtitles can be unclear for many customers. The same applies to descriptions of rural tourism offers. The aim of the paper was to evaluate perceptual accessibility of the offers published on the websites of the objects of rural tourism. The offers placed on 515 websites were analysed. The surveys were conducted in qualitative terms. A representative sample of a 180-200-word text was collected from every website and then analysed by means of Jasnopis and Logios internet applications. The surveys were also carried out in quantitative terms. The quantitative analysis included measurements of content ratio to the website’s code performed by means of three internet applications. The results were standardized with use of zero unitarization and then the relation between the quantity of published texts and their perceptual accessibility was examined. In conclusion, it was revealed that the offers located on the websites of rural tourism objects are written in more difficult but accessible language. However, at the same time, the significant number of websites presented small amounts of content which in the longer term can affect negatively their efficiency
Cytowanie	Król K. (2018) Przystępność percepcyjna internetowych ofert turystyki wiejskiej .Roczniki Naukowe Ekonomii Rolnictwa i Rozwoju Obszarów Wiejskich, t. 105, z. 1: 81-91
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Pełny tekst	RNR_2018_n1_s81.pdf

Autor	Bogdan Klepacki
Tytuł	Domy opieki społecznej na obszarach wiejskich – skala i potencjał rozwojowy
Title	The role of social welfare houses in rural areas activities – scale and development potential
Słowa kluczowe	domy opieki społecznej, wielofunkcyjny rozwój obszarów wiejskich
Key words	: social welfare houses, multifunctional rural development
Abstrakt	W opracowaniu autor podjął problematykę możliwości pozyskiwania dochodów na wsi z innych źródeł niż rolnictwo. Wskazał możliwe formy aktywności niszowej, ze szczególnym uwzględnieniem związanych z tworzeniem ośrodków pomocy społecznej. W związku z wydłużaniem życia ludzi oraz zmianą modelu życia rodzin (odejście od rodzin wielopokoleniowych) zainteresowanie miejscami w takich domach zwiększa się, a ich liczba rośnie. Około 40% takich obiektów istnieje na terenach wiejskich, stając się czynnikiem oddziałującym na sytuację społeczno-ekonomiczną gmin. Funkcjonowanie obiektów takich jak domy pomocy społecznej może przysporzyć terenom wiejskim wielu korzyści związanych ze sferą dochodową, poziomem zatrudnienia, wzrostem popytu na lokalne produkty i usługi czy też rozwojem infrastruktury oraz życia kulturalnego. Choć można spodziewać się pewnych negatywnych opinii związanych z przyjazdem „obcych”, to suma korzyści znacznie przeważa potencjalne zagrożenia.
Abstract	In the study the author took issues of the possibility of acquiring incomes in the country from alternative sources than the farming. He showed the niche activity possible forms, of social welfare centers with particular reference to connected with creating. In relation to extending the life of people and the change of the model of the life of families (peeling off from an extended families) an interest in places in such houses is increasing, and their number is increasing. About the 40% of such objects exists on the countryside, becoming a factor having an influence on a socioeconomic situation of communes. Functioning of such objects like care centers can cause the countryside many benefits associated with the income sphere, employments, with increase in demand for local products and services, or with development of infrastructure and of cultural life. It is possible to expect also certain negative opinions associated with the arrival of “strangers”. However the sum of the benefit much is outweighing potential hazards.
Cytowanie	Klepacki B. (2018) Domy opieki społecznej na obszarach wiejskich – skala i potencjał rozwojowy.Zeszyty Naukowe SGGW - Ekonomika i Organizacja Gospodarki Żywnościowej, nr 122: 67-80
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Pełny tekst	EIOGZ_2018_n122_s67.pdf

Autor	Marcin Chrząścik
Tytuł	Kluczowe bariery komunikacyjne w zarządzaniu procesami produkcji reklam audiowizualnych w sektorze usług multimedia design
Title	KEY COMMUNICATION BARRIERS IN MANAGING THE PRODUCTION PROCESSES OF AUDIOVISUAL ADVERTISING IN THE MULTIMEDIA DESIGN SERVICES SECTOR
Słowa kluczowe	komunikacja, zarządzanie procesami, reklama audiowizualna, multimedia design
Key words	communication, process management, audiovisual advertisement, multimedia design
Abstrakt	Studia przypadków wielu twórców projektów reklamowych oraz doświadczenie rynkowe autora pozwoliły postawić pewne hipotezy na temat istnienia barier w kooperacji pomiędzy zamawiającymi usługi reklamowe, a ich faktycznymi zleceniobiorcami. Istnieje też szereg legend rynkowych na temat konfliktów pomiędzy tymi graczami. W artykule przedstawiono zarówno teoretyczne ujęcie procesów komunikacyjnych zachodzących pomiędzy uczestnikami rynku oraz wyniki badań własnych.
Abstract	Case studies of many creators of advertising projects and market experience of the author allowed to make some hypotheses about the existence of barriers in cooperation between contracting advertising services and their actual contractors. There are also many original market legends on the conflicts between these players. The article presents both: the theoretical approach to communication processes occurring between market participants and the results of own research on the subject.
Cytowanie	Chrząścik M. (2018) Kluczowe bariery komunikacyjne w zarządzaniu procesami produkcji reklam audiowizualnych w sektorze usług multimedia design.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 20(69): 37-47
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Pełny tekst	PEFIM_2018_n69_s37.pdf

Autor	Anna Mazurkiewicz-Pizło, Wojciech Pizło
Tytuł	Tajemniczy klient jako metoda badawcza – wybrane problemy
Title	MYSTERY SHOPPING AS THE RESEARCH METHOD – SELECTED PROBLEMS
Słowa kluczowe	metody badawcze, fenomenologia, pozytywizm, obserwacja uczestnicząca, badania marketingowe, konsument, usługi, mystery shopper, E. Husserl, A. Comte
Key words
Abstrakt	Specyfika usług implikuje konieczność monitorowania ich jakości. Stale poszukiwane są metody oceny usług nieangażujące konsumentów. Jedną z nich jest metoda tajemniczego klienta. Celem publikacji jest diagnoza procedur stosowanych w badaniach marketingowych, a w szczególności wykorzystanie metody tajemniczego klienta w której ocena jest prowadzona przez zespół osób. Dla sprawdzenia tego podejścia zastosowano ocenę jakości usług gastronomicznych w wybranych placówkach sieci restauracji, takich jak: Pizza Hut, Pizzeria Da Grasso, Bobby Burger i Bierhalle. Innowacją w badaniu było wykorzystanie grupowej oceny usługi. Przyjęta metodyka pozwoliła na przeprowadzenie badania w zbliżonych do rzeczywistych warunków, gdyż zwykle ludzie idą do restauracji w kilka osób. Budowanie zespołów, które wspólnie oceniałyby jakość usług, daje również możliwość redukcji zróżnicowanej percepcji i różnych doświadczeń osób uczestniczących w badaniu.
Abstract	The specificity of services implies the need to monitor their quality. Methods for assessing non-consumer services are constantly sought after. The mystery client method is one of them. The purpose of this publication is to diagnose the procedures used in marketing research, and in particular to use the mysterious client method in which the assessment is conducted by a team of people. To verify this approach, the quality assessment of gastronomic services was used in selected restaurant chains, such as Pizza Hut, Pizzeria Da Grasso, Bobby Burger and Bierhalle. The innovation in the study was the use of group to evaluate services. The adopted methodology allowed to conduct the study in close to real conditions, because usually people go to a restaurant together. Building teams that would jointly assess the quality of services gives also the opportunity to reduce the diversification in perception and different experiences of people participating in the study.
Cytowanie	Mazurkiewicz-Pizło A., Pizło W. (2018) Tajemniczy klient jako metoda badawcza – wybrane problemy.Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing [t.], nr 20(69): 112-126
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Pełny tekst	PEFIM_2018_n69_s112.pdf